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Oranges and Peaches: Understanding Communication Accidents in the Reference Interview

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References

1986Neutral Questioning: A New Approach to the Reference Interview.161 cited
1985Improving Reference Performance: Results of a Statewide Survey.54 cited

Cited by

1999Changing reference service environment: A review of perspectives from managers, librarians, and users31 cited
1997The “overdue kid”: A face-to-face library service encounter as ritual interaction25 cited
2016Psychosocial Reasons Why Patrons Avoid Seeking Help from Librarians: A Literature Review20 cited
2000Helping Public Library Patrons Find Medical Information-The Reference Interview14 cited
2014Student search behaviour in an online public access catalogue: an examination of 'searching mental models' and 'searcher self-concept'14 cited
2005The reference narrative6 cited
2006The role of community‐based, problem‐centered information intermediaries in local problem solving6 cited
2018Communicating with library patrons and people with dementia: Tracing an ethic of care in professional communication guidelines5 cited
2009Making the invisible visible : public library reference service as epistemic practice5 cited
2002The source-seeking cognitive processes and behavior of the in-person archival researcher5 cited
2010Reflections of a Reference Librarian4 cited
2016Once Upon a Time: Storytelling and its Place in the Teaching of Reference

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3 cited

2005The Consumer Health Reference Interview1 cited

2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

2019Part 10: Teacher Behaviors1 cited

2009Whither reference services? Views of some Ghanaian library school students1 cited