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The Resource-Service-System Model for Service Science
12 references·0 citing·36 second hop
The Resource-Service-System Model for Service Science (2010)The Resource-Service-System Model for Ser…The service system is the basic abstraction of service science (2009)The service system is the bas…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…Toward a conceptual foundation for service science: Contributions from service-dominant logic (2008)Toward a conceptual foundatio…The Service System Is the Basic Abstraction of Service Science (2008)The Service System Is the Bas…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Steps toward a science of service systems (2007)Steps toward a science of ser…Fundamentals of service science (2007)Fundamentals of service scien…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…A research manifesto for services science (2006)A research manifesto for serv…The Four Service Marketing Myths (2004)The Four Service Marketing My…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Complexity of service value networks: Conceptualization and empirical investigation (2008)Innovation and Skills (2010)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Service-dominant logic: continuing the evolution (2007)Coproduction of healthcare service (2015)Progress and prospects for event tourism research (2015)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)Service-dominant logic: reactions, reflections and refinements (2006)The service revolution and its marketing implications: service logic vs service-dominant logic (2014)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2007Fundamentals of service science1,359 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2006A research manifesto for services science1,053 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2008Toward a conceptual foundation for service science: Contributions from service-dominant logic575 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
  • 2008The Service System Is the Basic Abstraction of Service Science431 cited

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