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Service Design - a conceptualization of an emerging practice

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1997Innovation in services1,798 cited

Cited by

2020Brand experience manual: bridging the gap between brand strategy and customer experience29 cited
2014A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field28 cited
2023Design for Service Innovation & Development Final Report15 cited
2023Mapping and Developing Service Design Research in the UK14 cited