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Maintenance of machinery
6 references·14 citing·53 second hop
Maintenance of machinery (2004)Maintenance of machineryThe Purchasing of Full-Service Contracts: (2001)The Purchasing of Full-Servic…Product services: from a service supporting the product to a service supporting the client (2001)Product services: from a serv…Customer support (1999)Customer supportInternational Services Marketing (1994)International Services Market…Pricing an industrial service (1989)Pricing an industrial serviceThe service-quality puzzle (1988)The service-quality puzzleUnderstanding the spill-over effect of value co-creation in buyer–supplier interactions: a strategic view (2020)Understanding the spill-over …A Systems Engineering Approach to Performance-Based Maintenance Services Design (2019)A Systems Engineering Approac…Service operations: what have we learned? (2018)Service operations: what have…Value co-creation in maintenance services: case study in the mechanical industry (2017)Value co-creation in maintena…Exploring the role of E-maintenance for value creation in service provision (2014)Exploring the role of E-maint…The rise of the manufacturing service industry: the perspective of value‐added chain model (2013)The rise of the manufacturing…Profitable working capital management in industrial maintenance companies (2013)Profitable working capital ma…Modelling flexible asset management in industrial maintenance companies and networks (2013)Modelling flexible asset mana…Aligning industrial services with strategies and sources of market differentiation (2011)Aligning industrial services …Maintenance communities – a new model for the networked delivery of maintenance services (2010)Maintenance communities – a n…Industrial service innovation through improved contractual relationship (2008)Industrial service innovation…Business service sourcing: a literature review and agenda for future research (2008)Business service sourcing: a …Implementation and execution of industrial service strategy (2006)Implementation and execution …Critical contractual issues of outsourced operation and maintenance service for commercial buildings (2006)Critical contractual issues o…Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Motivation and Personality (1997)Bed and Breakfasts, Small Inns, and the Internet: The Impact of Technology on the Globalization of Small Businesses (2000)International operations management research (2000)International e‐marketing: opportunities and issues (2005)Patterns in Strategy Formation (1978)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Insights on the role of performance measurement systems in the digital servitization landscape: a longitudinal case study (2024)Organizations: New Concepts for New Forms (1986)Does Working Capital Management Affect Profitability of Belgian Firms? 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(1993)Seller-buyer interactions during the commercialization of technological process innovations (1996)A conceptual framework for the development of a service delivery strategy for industrial systems and products (2004)After‐sales service quality as an antecedent of customer satisfaction (2008)The role of supplier performance in building customer trust and loyalty: A cross-country examination (2017)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Foundations of Behavioral Research (1974)Measuring service quality in b2b services: an evaluation of the SERVQUAL scalevis‐à‐visthe INDSERV scale (2005)Managing innovation networks: Exploratory evidence from ICT, biotechnology and nanotechnology networks (2009)Exploitation or exploration in service business development? 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this work references cited by second hop

References

  • 1988The service-quality puzzle550 cited
  • 2001Product services: from a service supporting the product to a service supporting the client535 cited
  • 2001The Purchasing of Full-Service Contracts:269 cited
  • 1994International Services Marketing150 cited
  • 1999Customer support112 cited
  • 1989Pricing an industrial service73 cited

Cited by

  • 2011Aligning industrial services with strategies and sources of market differentiation50 cited
  • 2018Service operations: what have we learned?36 cited
  • 2006Implementation and execution of industrial service strategy35 cited
  • 2013Profitable working capital management in industrial maintenance companies35 cited
  • 2006Critical contractual issues of outsourced operation and maintenance service for commercial buildings34 cited
  • 2008Industrial service innovation through improved contractual relationship31 cited
  • 2008Business service sourcing: a literature review and agenda for future research30 cited
  • 2013The rise of the manufacturing service industry: the perspective of value‐added chain model16 cited
  • 2017Value co-creation in maintenance services: case study in the mechanical industry

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15 cited
  • 2010Maintenance communities – a new model for the networked delivery of maintenance services15 cited
  • 2014Exploring the role of E-maintenance for value creation in service provision14 cited
  • 2013Modelling flexible asset management in industrial maintenance companies and networks12 cited
  • 2019A Systems Engineering Approach to Performance-Based Maintenance Services Design11 cited
  • 2020Understanding the spill-over effect of value co-creation in buyer–supplier interactions: a strategic view9 cited