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Co-Creation in Business Service Lifecycle Management
16 references·0 citing·44 second hop
Co-Creation in Business Service Lifecycle Management (2010)Co-Creation in Business Service Lifecycle…Handbook of Service Science (2010)Handbook of Service ScienceWhich kind of collaboration is right for you? (2009)Which kind of collaboration i…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Wikinomics: how mass collaboration changes everything (2007)Wikinomics: how mass collabor…Co-production and customer loyalty in financial services (2007)Co-production and customer lo…Service portraits in service research: a critical review (2005)Service portraits in service …Managing the Risk of Customer Integration (2005)Managing the Risk of Customer…Collaborating to create: The Internet as a platform for customer engagement in product innovation (2005)Collaborating to create: The …The future of competition: co-creating unique value with customers (2004)The future of competition: co…Building the buzz in the hive mind (2004)Building the buzz in the hive…Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Open Innovation: The New Impe…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer Control and Empowerment: A Primer (2002)Consumer Control and Empowerm…Customerization: The next revolution in mass customization (2001)Customerization: The next rev…Service operations management: return to roots (1999)Service operations management…Where does the customer fit in a service operation? (1978)Where does the customer fit i…Life on the Line in Contemporary Manufacturing (1998)Variety for sale: Mass customization or mass confusion? (1998)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Customer satisfaction and loyalty in online and offline environments (2003)The influence of online product recommendations on consumers’ online choices (2004)Digital marketing: A framework, review and research agenda (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)Customer engagement in service (2017)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Building Theories from Case Study Research (1989)Qualitative Data Analysis: An Expanded Sourcebook (1994)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Discovery of Grounded Theory (2017)Breaking Free from Product Marketing (1977)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Adopting a service logic for marketing (2006)A customer‐dominant logic of service (2010)Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms (2016)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Co-creation experiences: The next practice in value creation (2004)Managing the co-creation of value (2007)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)Classifying Services to Gain Strategic Marketing Insights (1983)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Understanding Service Convenience (2002)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Model Innovation: Opportunities and Barriers (2009)The Business Model: Recent Developments and Future Research (2011)Open Innovation and Strategy (2007)Production, Consumption, Prosumption (2010)Envisioning real utopias (2011)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2003Open Innovation: The New Imperative for Creating and Profiting from Technology9,367 cited
  • 2007Wikinomics: how mass collaboration changes everything3,399 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 2005Collaborating to create: The Internet as a platform for customer engagement in product innovation1,406 cited
  • 2007Co-production and customer loyalty in financial services921 cited
  • 1978Where does the customer fit in a service operation?834 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 2001Customerization: The next revolution in mass customization630 cited
  • 2009Which kind of collaboration is right for you?453 cited
  • 2010Handbook of Service Science447 cited
  • 2002Consumer Control and Empowerment: A Primer418 cited
  • 2005Managing the Risk of Customer Integration253 cited
  • 1999Service operations management: return to roots227 cited

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Building the buzz in the hive mind
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