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The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation
16 references·4 citing·27 second hop
The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation (2010)The ‘Inside-out’ and ‘Outside-in’ Approac…Applied Business research: Qualitative and Quantitative Methods (2001)Applied Business research: Qu…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Research methods for business: A skill building approach (1993)Research methods for business…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Advertising as Information (1974)Advertising as InformationFree Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Information and Consumer Behavior (1970)Information and Consumer Beha…Customer service quality, emotional brand attachment and customer citizenship behaviors: findings from an emerging higher education market (2021)Customer service quality, emo…Perceived service quality in Indonesian Islamic higher education context (2020)Perceived service quality in …A confirmatory factor analysis for SERVPERF instrument based on a sample of students from Syrian universities (2015)A confirmatory factor analysi…Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation (2013)Student motivation and the ‘f…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Developing Buyer-Seller Relationships (1987)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Breaking Free from Product Marketing (1977)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 1974Advertising as Information3,430 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited

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  • 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
  • Cited by

    • 2021Customer service quality, emotional brand attachment and customer citizenship behaviors: findings from an emerging higher education market46 cited
    • 2015A confirmatory factor analysis for SERVPERF instrument based on a sample of students from Syrian universities43 cited
    • 2013Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation42 cited
    • 2020Perceived service quality in Indonesian Islamic higher education context33 cited