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Customer satisfaction and sales performance in wine tasting rooms

16 references·16 citing·46 second hopsampled

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1994Putting the Service-Profit Chain to Work3,732 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
1995The Structure of Commitment in Exchange2,238 cited
1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
2000Strengthening the Satisfaction-Profit Chain1,537 cited
1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
1990Determinants of Financial Performance: A Meta-Analysis1,171 cited
2006Wowing the millennials: creating brand equity in the wine industry231 cited
1997Perceptual Dififerences Among Visitor Groups to Wineries215 cited
2002Wine production as a service experience – the effects of service quality on wine sales193 cited
2000

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Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry

183 cited

2008“You Felt Like Lingering . . .”137 cited

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2018The impact of service quality and customer satisfaction on consumer spending in wineries31 cited
2019Economic assets and financial performance of Italian wine companies29 cited
2021A cross-cultural analysis of the motivation factors and profitability of online wine tastings during Covid-19 pandemic28 cited
2019Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model25 cited
2021Virtual wine tastings – how to ‘zoom up’ the stage of communal experience20 cited
2015Wine tasting: To charge or not to charge?17 cited
2020Identification of key variables and constructs in the context of wine tasting room: importance-performance analysis14 cited
2018Travel group member type effects in wine tourism: an ECHAID segmentation13 cited
2020Exploring Winery Visitors in the Emerging Wine Regions of the North Central United States11 cited
2024Virtual Tasting in the Metaverse: Technological Advances and Consumer Behavior Impacts11 cited
2015The visiting motivation, perceived value and future behavioural intentions of winery tourists9 cited