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Servitization: An integrated strategic and operational systems framework
16 references·0 citing·42 second hop
Servitization: An integrated strategic and operational systems framework (2014)Servitization: An integrated strategic an…A Systematic Design Framework for Product-Service Systems and Its Implementation (2013)A Systematic Design Framework…Another Performance Paradox?: A Refined View on the Performance Impact of Servitization (2012)Another Performance Paradox?:…Servitization: Developing a business model to translate corporate strategy into strategic projects (2011)Servitization: Developing a b…Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Translating corporate strategy into project strategy : realizing corporate strategy through project management (2004)Translating corporate strateg…Researching practice: the methodological case for narrative inquiry (2004)Researching practice: the met…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Managing the transition from products to services (2003)Managing the transition from …Exploring Life and Experience Through Narrative Inquiry (2003)Exploring Life and Experience…Learning from Stories: Narrative Interviewing in Cross-cultural Research (2000)Learning from Stories: Narrat…Principles of Services Marketing (1994)Principles of Services Market…Strategic Management of Technology and Innovation (1992)Strategic Management of Techn…A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)A Framework for Analyzing Cus…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Information technology and services (1986)Information technology and se…From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Possessions and the Extended Self (1988)Theory of value co-creation: a systematic literature review (2014)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Managing Co‐creation Design: A Strategic Approach to Innovation (2015)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations. (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Quality and effectiveness in Web-based customer support systems (2002)Optimal distinctiveness: Broadening the interface between institutional theory and strategic management (2016)The Constitution of Society. Outline of the Theory of Structuration (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Qualitative evaluation and research methods (1990)A Model of Effects of Narrative as Culture-Centric Health Promotion (2010)Storytelling: an approach that can help to develop resilience (2010)A reimagined world: international tertiary dance education in light of COVID-19 (2020)Multiple scenario development: Its conceptual and behavioral foundation (1993)Development of a Technical Innovation Audit (1996)Relationships between innovation stimulus, innovation capacity, and innovation performance (2006)E‐service quality and the public sector (2003)Choice of foreign market entry mode in service firms (2006)Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program (2009)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Dibs! Customer Territorial Behaviors (2012)Pushing the edge in narrative inquiry (2021)Participant selection procedures in qualitative research: experiences and some points for consideration (2024)
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References

  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1992Strategic Management of Technology and Innovation976 cited
  • 2011Service as business logic: implications for value creation and marketing895 cited
  • 1989A Framework for Analyzing Customer Service Orientations in Manufacturing536 cited
  • 1994Principles of Services Marketing327 cited
  • 2004Researching practice: the methodological case for narrative inquiry292 cited
  • 2003Exploring Life and Experience Through Narrative Inquiry216 cited
  • 2000Learning from Stories: Narrative Interviewing in Cross-cultural Research208 cited
  • 2004Translating corporate strategy into project strategy : realizing corporate strategy through project management59 cited
  • 2012Another Performance Paradox?: A Refined View on the Performance Impact of Servitization35 cited
  • 1986Information technology and services28 cited
  • 2013A Systematic Design Framework for Product-Service Systems and Its Implementation

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15 cited
  • 2011Servitization: Developing a business model to translate corporate strategy into strategic projects12 cited
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