SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer‐focused organisations
16 references·2 citing·41 second hop
Customer‐focused organisations (2002)Customer‐focused organisationsOccupational outlook handbook, 2014-2015 (2015)Occupational outlook handbook…Who's the Boss? (2000)Who's the Boss?The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations (2000)The Impact of Empowerment on …Fundamental Changes in Marketing Organization: The Movement toward a Customer-Focused Organizational Structure (2000)Fundamental Changes in Market…Customer Relationships (2000)Customer RelationshipsThe one to one fieldbook : the complete toolkit for implementing a 1 to 1 marketing program (1999)The one to one fieldbook : th…Breaking Free: A Prescription for Personal and Organizational Change (1996)Breaking Free: A Prescription…Boundary Role Ambiguity: Facets, Determinants, and Impacts (1993)Boundary Role Ambiguity: Face…Boundary Role Ambiguity: Facets, Determinants, and Impacts (1993)Boundary Role Ambiguity: Face…Differentiation of Boundary Spanning Roles: Labor Negotiations and Implications for Role Conflict (1992)Differentiation of Boundary S…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Socialization to Old Age (1974)Socialization to Old AgeSocialization and Society. (1969)Socialization and Society.The Naval Recruit Training Center: A Study of Role Assimilation in a Total Institution* (1967)The Naval Recruit Training Ce…Asylums: Essays on the Social Situation of Mental Patients and Other Inmates. (1962)Asylums: Essays on the Social…Building retail tenant trust: neighbourhood versus regional shopping centres (2010)Building retail tenant trust:…Loyalty card programs, customer relationship and information technology: an exploratory approach (2009)Loyalty card programs, custom…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Estimating Nonresponse Bias in Mail Surveys (1977)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women (1998)Antecedents and consequences of adaptive selling confidence and behavior: a dyadic analysis of salespeople and their customers (2009)Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation (2011)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: Antecedents and Consequences (1993)A Configurational Perspective on Key Account Management (2002)How Firms Relate to Their Markets: An Empirical Examination of Contemporary Marketing Practices (2002)A Theories-in-Use Approach to Building Marketing Theory (2019)The Presentation of Self in Everyday Life. (1956)Social Learning Theory. (1978)Service Sabotage: A Study of Antecedents and Consequences (2006)A framework for testing meso‐mediational relationships in Organizational Behavior (2007)Service quality in higher education: The role of student expectations (2007)Children and adolescents as producers of their own development (1982)From Top-Down to Trickle-Up Influence: Revisiting Assumptions About the Family in Political Socialization (2002)Contemporary Social Psychological Theories (2020)Do Workgroup Faultlines Help or Hurt? A Moderated Model of Faultlines, Team Identification, and Group Performance (2008)Brokerage (2012)Boundary Spanning in Global Organizations (2017)Social Identity Theory and the Organization (1989)Identity and agency in cultural worlds (1999)Qualitative methods for health research (2009)Social stigma and self-esteem: The self-protective properties of stigma. (1989)Caregiving and Women's Well-being: A Life Course Approach (1995)Enhancing later life: How older people perceive active ageing? (2008)The development, evolution, and status of Holland’s theory of vocational personalities: Reflections and future directions for counseling psychology. (2010)The Stereotypical Computer Scientist: Gendered Media Representations as a Barrier to Inclusion for Women (2013)Skill Gaps, Skill Shortages, and Skill Mismatches (2015)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1962Asylums: Essays on the Social Situation of Mental Patients and Other Inmates.8,308 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2015Occupational outlook handbook, 2014-2015821 cited
  • 1969Socialization and Society.615 cited
  • 2000The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations455 cited
  • 1992Differentiation of Boundary Spanning Roles: Labor Negotiations and Implications for Role Conflict437 cited
  • 2000Fundamental Changes in Marketing Organization: The Movement toward a Customer-Focused Organizational Structure416 cited
  • 1993Boundary Role Ambiguity: Facets, Determinants, and Impacts329 cited
  • 1974Socialization to Old Age251 cited
  • 1993Boundary Role Ambiguity: Facets, Determinants, and Impacts154 cited
  • 2000Who's the Boss?77 cited
  • 1999The one to one fieldbook : the complete toolkit for implementing a 1 to 1 marketing program49 cited
  • 1996Breaking Free: A Prescription for Personal and Organizational Change41 cited
  • 1967The Naval Recruit Training Center: A Study of Role Assimilation in a Total Institution*

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

38 cited
  • 2000Customer Relationships32 cited
  • Cited by

    • 2010Building retail tenant trust: neighbourhood versus regional shopping centres23 cited
    • 2009Loyalty card programs, customer relationship and information technology: an exploratory approach20 cited