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Determining value in a complex service setting
16 references·6 citing·39 second hop
Determining value in a complex service setting (2015)Determining value in a complex service se…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Baby Boomer retirement security: The roles of planning, financial literacy, and housing wealth (2007)Baby Boomer retirement securi…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Case Study Research (2004)Case Study ResearchEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Customers' motivations for maintaining relationships with service providers (1997)Customers' motivations for ma…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Qualitative evaluation and research methods, 2nd ed. (1990)Qualitative evaluation and re…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Naturalistic inquiry (1985)Naturalistic inquiryFree Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…The customer’s perceived value-in-use of voice-assisted smart products and its impact on continuance intention: a trade-off between benefits and costs (2025)The customer’s perceived valu…Customer-perceived value in the circular economy: A multidimensional framework (2024)Customer-perceived value in t…Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China’s public healthcare (2018)Is transparency a double-edge…Examining positive and negative value-in-use in a complex service setting (2018)Examining positive and negati…Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media (2017)Feel the VIBE: Examining valu…Exploring the determinants and consequences of salesperson market orientation behavior (2017)Exploring the determinants an…Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement (2011)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Whatever happened to qualitative description? (2000)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Seeking Qualitative Rigor in Inductive Research (2012)
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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 1985Naturalistic inquiry45,666 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2004Case Study Research15,455 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990Qualitative evaluation and research methods, 2nd ed.8,420 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2007Baby Boomer retirement security: The roles of planning, financial literacy, and housing wealth2,143 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited

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1997
Customers' motivations for maintaining relationships with service providers
1,604 cited

Cited by

  • 2017Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media176 cited
  • 2024Customer-perceived value in the circular economy: A multidimensional framework49 cited
  • 2018Examining positive and negative value-in-use in a complex service setting45 cited
  • 2018Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China’s public healthcare38 cited
  • 2017Exploring the determinants and consequences of salesperson market orientation behavior27 cited
  • 2025The customer’s perceived value-in-use of voice-assisted smart products and its impact on continuance intention: a trade-off between benefits and costs16 cited