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The Impact of Frequent Shopper Programs in Grocery Retailing

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References

1997Do Customer Loyalty Programs Really Work1,043 cited
2010The Service Profit Chain1,034 cited
1997Loyalty programs and their impact on repeat-purchase loyalty patterns791 cited
1987The Competitiveness of Markets with Switching Costs714 cited
2001Reward Programs and Tacit Collusion321 cited
1990Endogenous switching costs in a duopoly model190 cited
1998Exploiting the installed base using cross-merchandising and category destination programs149 cited
2004Managing Capacity Through Reward Programs75 cited

Cited by

2007Do loyalty programs really enhance behavioral loyalty? An empirical analysis accounting for self-selecting members46 cited
2012T he D esign and E fficiency of L oyalty R ewards20 cited
2014Dynamics of price premiums in loyalty programs19 cited
2022Two-tier price membership mechanism design based on user profiles19 cited

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