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Which Factors Influence the Customers Switching Behavior? (Evidence from the Customers of Banking Sector of Pakistan)
16 references·0 citing·42 second hop
Which Factors Influence the Customers Switching Behavior? (Evidence from the Customers of Banking Sector of Pakistan) (2014)Which Factors Influence the Customers Swi…University Student Satisfaction: An Empirical Analysis (2008)University Student Satisfacti…Measuring service quality of banks: Scale development and validation (2005)Measuring service quality of …Service quality and customer loyalty perspectives on two levels of retail relationships (2003)Service quality and customer …Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Research Methodology: A Step-by-Step Guide for Beginners (1999)Research Methodology: A Step-…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Islamic banking: a study in Singapore (1997)Islamic banking: a study in S…Research Design: Qualitative and Quantitative Approaches (1996)Research Design: Qualitative …Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Quo Vadis, marketing? Toward a relationship marketing paradigm (1994)Quo Vadis, marketing? Toward …Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks (1989)Attitudes, Behaviour, and Pat…Introduction to Psychological Measurement (1970)Introduction to Psychological…Book Review: Marketing Management: Analysis, Planning and Control, Second Edition (1973)Zero defections: quality comes to services. (1990)Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Defining gamification (2012)Journal of Business Logistics (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction (2001)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships (2018)The critical incident technique. (1954)Measuring Service Quality: A Reexamination and Extension (1992)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Whence Consumer Loyalty? (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Principles of Marketing (1972)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Culture's Consequences: International Differences in Work-Related Values (1981)Performance-only measurement of service quality: a replication and extension (2002)Examining the impact of Culture's consequences: A three-decade, multilevel, meta-analytic review of Hofstede's cultural value dimensions. (2010)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)Refinement and reassessment of the SERVQUAL scale. (1991)The Behavioral Consequences of Service Quality (1996)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Consumers’ attitudes towards online and mobile banking in China (2005)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Diffusion of Innovations 1 (2019)What is coefficient alpha? An examination of theory and applications. (1993)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences (2000)How to research (2010)Importance–performance analysis in tourism: A framework for researchers (2014)Research design: the methodology for interdisciplinary research framework (2017)Shaping the Halal into a brand? (2010)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Phenomenological Research Design Illustrated (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)
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References

  • 1996Research Design: Qualitative and Quantitative Approaches7,080 cited
  • 1999Research Methodology: A Step-by-Step Guide for Beginners3,454 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,939 cited
  • 1970Introduction to Psychological Measurement1,071 cited
  • 2000The Relationships between Culture and Service Quality Perceptions807 cited
  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • 1994Quo Vadis, marketing? Toward a relationship marketing paradigm669 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 2005Measuring service quality of banks: Scale development and validation443 cited
  • 2003Service quality and customer loyalty perspectives on two levels of retail relationships427 cited
  • 1997Islamic banking: a study in Singapore397 cited
  • 1989Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks374 cited
  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis

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344 cited
  • 2008University Student Satisfaction: An Empirical Analysis256 cited
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