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Internal market orientation

16 references·16 citing·34 second hopsampled

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1979The Social Psychology of Organizations.12,235 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1990The Effect of a Market Orientation on Business Profitability7,973 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
1993Market Orientation: Antecedents and Consequences7,032 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
1990The Effect of a Market Orientation on Business Profitability4,254 cited
1994Putting the Service-Profit Chain to Work3,732 cited
1994Does Competitive Environment Moderate the Market Orientation-Performance Relationship?2,621 cited
1999DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE.2,490 cited
1993MARKOR: A Measure of Market Orientation2,353 cited
1992Marketing Services: Competing Through Quality2,178 cited
1996The Management of Customer-Contact Service Employees: An Empirical Investigation

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1,920 cited

1994Critical Service Encounters: The Employee's Viewpoint1,821 cited

Cited by

2011How organizational learning affects a firm's flexibility, competitive strategy, and performance415 cited
2005Internal-market orientation and its measurement356 cited
2007Internal branding: Exploring the employee's perspective324 cited
2009Employee Based Brand Equity: A Third Perspective198 cited
2008The notion of internal market orientation and employee job satisfaction: some preliminary evidence190 cited
2014Internal market orientation, market capabilities and learning orientation186 cited
2012The brand management system and service firm competitiveness174 cited
2011The impact of internal marketing on commercial banks' market orientation144 cited
2008Antecedents of internal marketing practice: some preliminary empirical evidence141 cited
2006Using internal marketing to ignite the corporate brand: The case of the UK retail bank industry129 cited
2017Enhancing firm performance through internal market orientation and employee organizational commitment123 cited
2013An assessment of innovativeness in KIBS: implications on KIBS' co-creation culture, innovation capability, and performance118 cited
2006Linking a service‐driven market orientation to service quality117 cited
2009Internal marketing impact on business performance in a retail context115 cited
2018Internal marketing, employee customer‐oriented behaviors, and customer behavioral responses115 cited
2009Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance111 cited