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Consumer Experience and Experiential Marketing: A Critical Review
16 references·16 citing·32 second hopsampled
Consumer Experience and Experiential Marketing: A Critical Review (2013)Consumer Experience and Experiential Mark…Advances in Consumer Research (2025)Advances in Consumer ResearchBrand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Brand Community (2001)Brand CommunityDimensions of Brand Personality (1997)Dimensions of Brand Personali…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Flow: the psychology of optimal experience (1990)Flow: the psychology of optim…Measuring the Involvement Construct (1985)Measuring the Involvement Con…The need for cognition. (1982)The need for cognition.The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Beyond boredom and anxiety (1975)Beyond boredom and anxietyBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…An approach to environmental psychology (1974)An approach to environmental …Toward a Psychology of Being (1962)Toward a Psychology of BeingShaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement (2022)Shaping customer brand loyalt…Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment (2022)Interactive effects of self-c…Charting the intellectual structure of customer experience research (2022)Charting the intellectual str…The Future of Brands and Branding: An Essay on Multiplicity, Heterogeneity, and Integration (2021)The Future of Brands and Bran…The customer retail app experience: Implications for customer loyalty (2021)The customer retail app exper…Online corporate reputation: A panel data approach and a reputation index proposal applied to the banking sector (2020)Online corporate reputation: …Influence of customer application experience and value in use on loyalty toward retailers (2020)Influence of customer applica…Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context (2019)Store of the future: Towards …Experiential marketing, social judgements, and customer shopping experience in emerging markets (2019)Experiential marketing, socia…Store satisfaction and store loyalty: The moderating role of store atmosphere (2018)Store satisfaction and store …Brand worlds: Introducing experiential marketing to B2B branding (2018)Brand worlds: Introducing exp…A renaissance of brand experience: Advancing the concept through a multi-perspective analysis (2018)A renaissance of brand experi…Neural responses to functional and experiential ad appeals: Explaining ad effectiveness (2016)Neural responses to functiona…An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry (2016)An Investigation of Brand Exp…Conceptualizing Structured Experiences (2015)Conceptualizing Structured Ex…To have in order to do: Exploring the effects of consuming experiential products on well‐being (2014)To have in order to do: Explo…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Positive Psychology Progress: Empirical Validation of Interventions. (2005)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Subjective well-being: Three decades of progress. (1999)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1990Flow: the psychology of optimal experience12,637 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1962Toward a Psychology of Being7,191 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1975Beyond boredom and anxiety5,708 cited
  • 1982The need for cognition.5,357 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2001Brand Community3,994 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities

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Cited by

  • 2014To have in order to do: Exploring the effects of consuming experiential products on well‐being183 cited
  • 2021The customer retail app experience: Implications for customer loyalty175 cited
  • 2022Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement157 cited
  • 2016An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry154 cited
  • 2019Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context153 cited
  • 2018A renaissance of brand experience: Advancing the concept through a multi-perspective analysis99 cited
  • 2020Influence of customer application experience and value in use on loyalty toward retailers89 cited
  • 2015Conceptualizing Structured Experiences85 cited
  • 2016Neural responses to functional and experiential ad appeals: Explaining ad effectiveness82 cited
  • 2018Brand worlds: Introducing experiential marketing to B2B branding79 cited
  • 2018Store satisfaction and store loyalty: The moderating role of store atmosphere67 cited
  • 2021The Future of Brands and Branding: An Essay on Multiplicity, Heterogeneity, and Integration60 cited
  • 2020Online corporate reputation: A panel data approach and a reputation index proposal applied to the banking sector60 cited
  • 2022Charting the intellectual structure of customer experience research58 cited
  • 2022Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment53 cited
  • 2019Experiential marketing, social judgements, and customer shopping experience in emerging markets52 cited