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Pengaruh Atmosfer Terhadap Kepuasan dan Niatan Perilaku Konsumen di Toko ”Oen”, Kota Malang
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Pengaruh Atmosfer Terhadap Kepuasan dan Niatan Perilaku Konsumen di Toko ”Oen”, Kota Malang (2012)Pengaruh Atmosfer Terhadap Kepuasan dan N…Influence of restaurant atmospherics on patron satisfaction and behavioral intentions (2012)Influence of restaurant atmos…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry (2010)Relationships among hedonic a…The effects of dining atmospherics: An extended Mehrabian–Russell model (2009)The effects of dining atmosph…Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Perceived values, satisfactio…The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The relationships among overa…DINESCAPE: A Scale for Customers' Perception of Dining Environments (2008)DINESCAPE: A Scale for Custom…The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Effect of Environmental P…Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives (2006)Service quality in restaurant…Customers’ expectations factors in restaurants (2002)Customers’ expectations facto…Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage (1999)Consumer research in the rest…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Measuring Customer Satisfaction for Strategic Management (1994)Measuring Customer Satisfacti…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)A description of the affective quality attributed to environments. (1980)The Role of Emotions in Marketing (1999)Atmospheric Effects on Shopping Behavior (2000)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Why travelers use Airbnb again? (2017)Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness (2019)Satisfaction and revisit intentions at fast food restaurants (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparative fit indexes in structural models. (1990)Excitement at the mall: Determinants and effects on shopping response (1998)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Research methods for business: A skill building approach (1993)Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers’ eco-friendly decision-making process (2009)An investigation of green hotel customers’ decision formation: Developing an extended model of the theory of planned behavior (2010)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists (2016)The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience (2017)On the Evaluation of Structural Equation Models (1988)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)The Behavioral Consequences of Service Quality (1996)What makes a destination beautiful? Dimensions of tourist aesthetic judgment (2014)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons939 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings884 cited
  • 2008The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions789 cited
  • 2007The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants651 cited
  • 2010Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry639 cited
  • 2009Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants544 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?481 cited
  • 2009The effects of dining atmospherics: An extended Mehrabian–Russell model434 cited
  • 2008DINESCAPE: A Scale for Customers' Perception of Dining Environments427 cited
  • 1999Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage398 cited
  • 2012Influence of restaurant atmospherics on patron satisfaction and behavioral intentions388 cited

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  • 2006Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives315 cited
  • 2002Customers’ expectations factors in restaurants262 cited
  • 1994Measuring Customer Satisfaction for Strategic Management261 cited
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