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Using Undergraduate Marketing Students in an Unobtrusive Reference Evaluation.

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References

1983Second-hand knowledge : an inquiry into cognitive authority530 cited
1989Reference Success: Does the 55 Percent Rule Tell the Whole Story?.94 cited
1994Flying a light aircraft: reference service evaluation from a user's viewpoint.86 cited
1989Unobtrusive Studies and the Quality of Academic Library Reference Services35 cited
1994Focusing on quality reference service15 cited
1991Evaluating Reference Service in a Large Academic Library13 cited

Cited by

2012Partnering with Undergraduate Students to Conduct Library Focus Groups4 cited
2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

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