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How do international tourists perceive hotel quality?

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
2011Brand equity, brand loyalty and consumer satisfaction830 cited
2000The determinants of perceived service quality and its relationship with satisfaction783 cited
2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited
2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited
2005The role of perceived product quality and overall satisfaction on purchase intentions501 cited
2005Measuring service quality in the hotel industry: A study in a business hotel in Turkey463 cited
2001Consumer perceptions of service quality attributes at sporting events448 cited
1995Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer

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441 cited

2001Comparative assessment of tourist satisfaction with destinations across two nationalities382 cited

1998From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba375 cited

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2016Organizational design, quality management and competitive advantage in hotels51 cited
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2016Hotel Attributes and Consumer Satisfaction: A Cross-Country and Cross-Hotel Study44 cited
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