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Service-Dominant Logic and Value in Tourism Management: A Qualitative Study within Spanish Hotels Managers
16 references·1 citing·36 second hopsampled
Service-Dominant Logic and Value in Tourism Management: A Qualitative Study within Spanish Hotels Managers (2013)Service-Dominant Logic and Value in Touri…Service-dominant logic 2025 (2016)Service-dominant logic 2025Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…How destination image and evaluative factors affect behavioral intentions? (2006)How destination image and eva…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value dimensions, perceived v…Perceived value of the purchase of a tourism product (2005)Perceived value of the purcha…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Consumer Value: A Framework for Analysis and Research (1999)Consumer Value: A Framework f…The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions (1998)The effect of store name, bra…Research Methods for Leisure and Tourism: A Practical Guide (1997)Research Methods for Leisure …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Knowledge sharing for coopetition in tourist destinations: the difficult path to the network (2018)Knowledge sharing for coopeti…Society and the Adolescent Self-Image (1965)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Prospect theory: An analysis of decision under risk (1988)Value-based Adoption of Mobile Internet: An empirical investigation (2005)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Destination image and tourist loyalty: A meta-analysis (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty (2017)Customer value: The next source for competitive advantage (1997)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Antecedents of Tourists’ Loyalty to Mauritius (2011)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2006How destination image and evaluative factors affect behavioral intentions?2,587 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 1999Consumer Value: A Framework for Analysis and Research1,527 cited
  • 1998The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions1,414 cited
  • 2016Service-dominant logic 20251,365 cited
  • 2005Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour1,354 cited
  • 1997Research Methods for Leisure and Tourism: A Practical Guide1,134 cited

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1999
Service quality, customer satisfaction, and customer value: A holistic perspective
1,086 cited
  • 2005Perceived value of the purchase of a tourism product1,073 cited
  • Cited by

    • 2018Knowledge sharing for coopetition in tourist destinations: the difficult path to the network39 cited