SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service productivity as mutual learning
16 references·2 citing·43 second hop
Service productivity as mutual learning (2015)Service productivity as mutual learningCritical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Optimizing Service Productivity (2011)Optimizing Service Productivi…Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing (2006)Creating value-in-use through…Service productivity (2004)Service productivityA Life Full of Learning (2003)A Life Full of LearningService quality and productivity: A synergistic perspective (2002)Service quality and productiv…Service productivity (2002)Service productivityManaging customer expectations in professional services (2001)Managing customer expectation…Productivity, quality and relationship marketing in service operations (1998)Productivity, quality and rel…The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises (1995)The Acquisition, Transfer, an…The profitable art of service recovery. (1990)The profitable art of service…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Productivity management : planning, measurement and evaluation, control, and improvement (1985)Productivity management : pla…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The Characteristics of Effective Organizations. (1975)The Characteristics of Effect…The Routledge Handbook of Service Research Insights and Ideas (2020)The Routledge Handbook of Ser…The potential of service-dominant logic as a tool for developing public sector services (2018)The potential of service-domi…Strategic Management and Marketing in the Service Sector (1984)Is your company ready for one-to-one marketing? (1999)Differential Effects of Preferential Treatment Levels on Relational Outcomes (2007)Adopting a service logic in manufacturing (2010)Enabling service innovation: A dynamic capabilities approach (2012)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Putting the Service-Profit Chain to Work (1994)The Commitment-Trust Theory of Relationship Marketing (1994)The balanced scorecard: Translating strategy into action (1997)The notion of internal market orientation and employee job satisfaction: some preliminary evidence (2008)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Special Boundary Roles in the Innovation Process (1977)Specification Tests in Econometrics (1978)Organizational Learning: The Contributing Processes and the Literatures (1991)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Encouraging Knowledge Sharing: The Role of Organizational Reward Systems (2002)Network Structure and Knowledge Transfer: The Effects of Cohesion and Range (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Knowledge-Creating Company (1995)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Evolving to a New Dominant Logic for Marketing (2003)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Theory of value co-creation: a systematic literature review (2014)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)Green buildings, organizational success and occupant productivity (2000)Measuring knowledge worker productivity (2004)Performance measurement approach for innovation capability in SMEs (2016)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1995The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises1,455 cited
  • 1990The profitable art of service recovery.1,447 cited
  • 2006Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing800 cited
  • 2002Service productivity595 cited
  • 1998Productivity, quality and relationship marketing in service operations301 cited
  • 1985Productivity management : planning, measurement and evaluation, control, and improvement286 cited
  • 2002Service quality and productivity: A synergistic perspective256 cited
  • 1975The Characteristics of Effective Organizations.256 cited
  • 2003A Life Full of Learning252 cited
  • 2004Service productivity209 cited
  • 2011Optimizing Service Productivity195 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2001Managing customer expectations in professional services187 cited
  • Cited by

    • 2020The Routledge Handbook of Service Research Insights and Ideas33 cited
    • 2018The potential of service-dominant logic as a tool for developing public sector services16 cited