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Sustaining quality in the UK public sector
15 references·6 citing·35 second hop
Sustaining quality in the UK public sector (2002)Sustaining quality in the UK public sectorMeasuring Business Performance (2013)Measuring Business PerformanceThe transfer of best practices: how to build a culture of benchmarking and continuous learning – part 1 (2000)The transfer of best practice…Three modes of measurement: theory and practice (1998)Three modes of measurement: t…The Good Research Guide: For Small-Scale Social Research Projects (1998)The Good Research Guide: For …Quality and ISO 9000 in educational organizations (1998)Quality and ISO 9000 in educa…An assessment and analysis of Investors in People in Northern Ireland organizations (1998)An assessment and analysis of…Process reengineering in the public sector: Learning some private sector lessons (1997)Process reengineering in the …Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Evaluation, learning and the effectiveness of public services (1996)Evaluation, learning and the …Unlocking the potential of performance measurement: A practical implementation guide (1995)Unlocking the potential of pe…Civil Service reform and accountability (1995)Civil Service reform and acco…Management research: An introduction (1992)Management research: An intro…Improving management in government : the next steps : report to the Prime Minister (1988)Improving management in gover…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Strategic management (1986)Strategic managementAssessing the Impact of TQM Factors on Employee Satisfaction in Health Centers in the Kingdom of Bahrain (2017)Assessing the Impact of TQM F…The impacts and success factors of ISO 9001 in education (2012)The impacts and success facto…Modelling continuous improvement maturity in the public sector: key stages and indicators (2012)Modelling continuous improvem…A business excellence model for the hotel sector: implementation to high‐class Greek hotels (2009)A business excellence model f…ISO 9000 in Education: A Comparison between the United States and England (2006)ISO 9000 in Education: A Comp…The challenges of implementing quality in the Irish hotel industry (2003)The challenges of implementin…Out of the Crisis (1982)The balanced scorecard : measures that drive performance (1992)Researching performance measurement system implementation: the dynamics of success and failure (2005)Performance measurement in the construction industry: An action case investigating manufacturing methodologies (2007)Framing Effects under Different Uses of Performance Information: An Experimental Study on Public Managers (2018)Reengineering the corporation: A manifesto for business revolution (1993)From lean production to the lean enterprise (1994)Business process re‐engineering in the public sector (1999)E-government: a special case of ICT-enabled business process change (2003)Entrepreneurial behaviour in the Greek public sector (2007)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Good practice in the conduct and reporting of survey research (2003)A Qualitative Study (2009)THEMATIC ANALYSIS: A CRITICAL REVIEW OF ITS PROCESS AND EVALUATION (2012)Grounded Theory in Practice (1999)Grounded Theory in Management Research (2003)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Towards a dynamic theory of strategy (1991)Performance measurement system design (1995)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Small and medium tourism enterprises (2000)Benchmarking to trigger cleaner production in small businesses: drycleaning case study (2006)Using the ANP approach in selecting and benchmarking ERP systems (2008)Consequences of high and low adaptive capability in UK companies (1997)The Use and Misuse of SWOT Analysis and Implications for HRD Professionals (2007)SARS: lessons in strategic planning for hoteliers and destination marketers (2008)Managing human resources toward achieving knowledge management (2002)Development of a balanced scorecard (2006)Intellectual capital, management accounting practices and corporate performance (2007)CORE EXECUTIVE STUDIES IN BRITAIN (1990)Are we living in a post‐bureaucratic epoch? (2006)Digital Government, Open Architecture, and Innovation: Why Public Sector IT Will Never Be the Same Again (2012)
this work references cited by second hop

References

  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1998The Good Research Guide: For Small-Scale Social Research Projects4,571 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 1992Management research: An introduction3,049 cited
  • 1986Strategic management399 cited
  • 2013Measuring Business Performance263 cited
  • 1995Unlocking the potential of performance measurement: A practical implementation guide82 cited
  • 2000The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 167 cited
  • 1988Improving management in government : the next steps : report to the Prime Minister66 cited
  • 1997Process reengineering in the public sector: Learning some private sector lessons60 cited
  • 1998Three modes of measurement: theory and practice60 cited
  • 1998Quality and ISO 9000 in educational organizations56 cited
  • 1996Evaluation, learning and the effectiveness of public services43 cited
  • 1995Civil Service reform and accountability11 cited
  • 1998An assessment and analysis of Investors in People in Northern Ireland organizations9 cited

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Cited by

  • 2012The impacts and success factors of ISO 9001 in education46 cited
  • 2006ISO 9000 in Education: A Comparison between the United States and England34 cited
  • 2009A business excellence model for the hotel sector: implementation to high‐class Greek hotels34 cited
  • 2003The challenges of implementing quality in the Irish hotel industry32 cited
  • 2012Modelling continuous improvement maturity in the public sector: key stages and indicators29 cited
  • 2017Assessing the Impact of TQM Factors on Employee Satisfaction in Health Centers in the Kingdom of Bahrain1 cited