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The Visitors Behavioral Consequences of Experiential Marketing
16 references·16 citing·38 second hopsampled
The Visitors Behavioral Consequences of Experiential Marketing (2007)The Visitors Behavioral Consequences of E…Welcome to the experience economy (2019)Welcome to the experience eco…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Using LISREL for Structural Equation Modeling: A Researcher′s Guide (1998)Using LISREL for Structural E…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Emotion: A Psychoevolutionary Synthesis (1980)Emotion: A Psychoevolutionary…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…An approach to environmental psychology (1974)An approach to environmental …The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores (2022)The role of sensory marketing…First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation (2021)First-Time versus Repeat Tour…Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context (2021)Experiences, post-trip destin…Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age (2021)Customers’ service-related en…Customer experience in tourism: A review of definitions, components, and measurements (2020)Customer experience in touris…Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences (2020)Blending the real world and t…Customer experience and engagement in tourism destinations: the experiential marketing perspective (2019)Customer experience and engag…Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)Understanding the effect of s…An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry (2016)An Investigation of Brand Exp…A critical review of research on customer experience management (2016)A critical review of research…The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study (2015)The impact of customer experi…The Influence of Tourist Experience on Perceived Value and Satisfaction with Temple Stays: The Experience Economy Theory (2014)The Influence of Tourist Expe…Current and potential methods for measuring emotion in tourism experiences: a review (2014)Current and potential methods…The effects of cognitive, affective, and sensory attributes on hotel choice (2013)The effects of cognitive, aff…The Hong Kong tourist satisfaction index (2011)The Hong Kong tourist satisfa…Branding a memorable destination experience. The case of ‘Brand Canada’ (2009)Branding a memorable destinat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Zero defections: quality comes to services. (1990)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)
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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
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  • 1974An approach to environmental psychology7,295 cited
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  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
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  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1998Using LISREL for Structural Equation Modeling: A Researcher′s Guide

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2,007 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • Cited by

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    • 2014The Influence of Tourist Experience on Perceived Value and Satisfaction with Temple Stays: The Experience Economy Theory295 cited
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    • 2013The effects of cognitive, affective, and sensory attributes on hotel choice235 cited
    • 2009Branding a memorable destination experience. The case of ‘Brand Canada’224 cited
    • 2016A critical review of research on customer experience management219 cited
    • 2011The Hong Kong tourist satisfaction index212 cited
    • 2022The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores211 cited
    • 2021Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context204 cited
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