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Mobile payment service development - managerial implications of consumer value perceptions
15 references·15 citing·47 second hop
Mobile payment service development - managerial implications of consumer value perceptions (2002)Mobile payment service development - mana…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1The Free Press (2002)The Free PressStrategic issues of e‐commerce as an alternative global distribution system (2001)Strategic issues of e‐commerc…Segmentation of bank customers by expected benefits and attitudes (2001)Segmentation of bank customer…Customer orientations and usage of financial distribution channels (2001)Customer orientations and usa…Information Rules: A Strategic Guide to the Network Economy (2000)Information Rules: A Strategi…Changes in the banking sector – the case of Internet banking in the UK (2000)Changes in the banking sector…Provision of electronic banking in the UK and the Republic of Ireland (1999)Provision of electronic banki…Electronic cash: a qualitative assessment of its adoption (1999)Electronic cash: a qualitativ…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Value‐driven relational marketing: From products to resources and competencies (1997)Value‐driven relational marke…The adoption of direct banking services (1997)The adoption of direct bankin…Financial services and the Internet ‐ what does cyberspace mean for the financial services industry? (1997)Financial services and the In…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Technology Adoption in the Presence of Network Externalities (1986)Technology Adoption in the Pr…Drivers of Mobile Payments Acceptance: The Impact of Networks Externalities (2023)Drivers of Mobile Payments Ac…Drivers of Mobile Payment Acceptance: The Impact of Network Externalities in Nigeria (2023)Drivers of Mobile Payment Acc…Consumers' Digital Wallet Adoption (2023)Consumers' Digital Wallet Ado…Classification of m-payment users’ behavior using machine learning models (2021)Classification of m-payment u…An In-Depth Study of Mobile Ticketing Services in Urban Passenger Transport (2020)An In-Depth Study of Mobile T…Active Determinants For Adoption Of Mobile Wallet (2017)Active Determinants For Adopt…Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility (2015)Understanding Customer Value …The Use Of M-Payment Services In South Africa: A Value Based Perceptions Approach (2014)The Use Of M-Payment Services…Consumer acceptance of Mobile Payments in Restaurants (2013)Consumer acceptance of Mobile…The role of banks in the mobile payment ecosystem (2012)The role of banks in the mobi…Framework for Mobile Payments Integration (2012)Framework for Mobile Payments…Mobile Services and Applications: Towards a Balanced Adoption Model (2010)Mobile Services and Applicati…Mobile Payment: Towards a Customer-Centric Model (2008)Mobile Payment: Towards a Cus…Mobile payment market and research - Past present and future (2008)Mobile payment market and res…Implementation models in mobile payments (2006)Implementation models in mobi…Clio and the economics of QWERTY (1985)First-mover advantages (1988)Competing Technologies, Increasing Returns, and Lock-In by Historical Events (1989)Increasing Returns and Path Dependence in the Economy (1994)Marketing Management: Analysis, Planning and Control (1973)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Putting the Service-Profit Chain to Work (1994)Capturing value creation in business relationships: A customer perspective (2003)Value in business markets: What do we know? Where are we going? (2005)Relationship value and relationship quality (2006)The Measurement of End-User Computing Satisfaction (1988)The Internet and International Marketing (1996)The key determinants of Internet banking service quality: a content analysis (2001)An analysis of the e‐service literature: towards a research agenda (2006)Customer engagement in service (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Designing services that deliver (1984)New Products: What Separates Winners from Losers? (1987)Marketing management: analysis. planning. implementation and control (2000)Innovative versus incremental new business services: Different keys for achieving success (2001)Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Relationship between innovation capability, innovation type, and firm performance (2017)Organizational Strategy, Structure, and Process (1978)Electronic markets and electronic hierarchies (1987)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Internet banking adoption strategies for a developing country: the case of Thailand (2005)Consumer resistance to internet banking: postponers, opponents and rejectors (2008)Digital banking, customer experience and bank financial performance (2018)Diffusion of Innovations (1963)Limited-dependent and qualitative variables in econometrics (1983)The diffusion of innovations (1983)Customers' adoption of banking channels in Hong Kong (2005)A logit analysis of electronic banking in New Zealand (2006)Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology (2007)Strategic management and economics (1991)Children's Adjustment to Divorce: Theories, Hypotheses, and Empirical Support (1993)Staying alive: Evolution, culture, and women's intrasexual aggression (1999)The Strength of Weak Ties (1973)Diffusion of innovations. 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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2000Information Rules: A Strategic Guide to the Network Economy4,394 cited
  • 1986Technology Adoption in the Presence of Network Externalities2,621 cited
  • 2002The Free Press1,671 cited
  • 1997Value‐driven relational marketing: From products to resources and competencies857 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2000Changes in the banking sector – the case of Internet banking in the UK591 cited
  • 1999Provision of electronic banking in the UK and the Republic of Ireland548 cited
  • 1997The adoption of direct banking services229 cited
  • 2001Customer orientations and usage of financial distribution channels175 cited
  • 2001Segmentation of bank customers by expected benefits and attitudes171 cited
  • 2001Strategic issues of e‐commerce as an alternative global distribution system146 cited
  • 1997Financial services and the Internet ‐ what does cyberspace mean for the financial services industry?104 cited
  • 1999Electronic cash: a qualitative assessment of its adoption

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60 cited

Cited by

  • 2008Mobile payment market and research - Past present and future46 cited
  • 2012The role of banks in the mobile payment ecosystem44 cited
  • 2012Framework for Mobile Payments Integration30 cited
  • 2015Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility23 cited
  • 2006Implementation models in mobile payments22 cited
  • 2017Active Determinants For Adoption Of Mobile Wallet16 cited
  • 2020An In-Depth Study of Mobile Ticketing Services in Urban Passenger Transport15 cited
  • 2013Consumer acceptance of Mobile Payments in Restaurants14 cited
  • 2021Classification of m-payment users’ behavior using machine learning models12 cited
  • 2008Mobile Payment: Towards a Customer-Centric Model12 cited
  • 2014The Use Of M-Payment Services In South Africa: A Value Based Perceptions Approach12 cited
  • 2023Consumers' Digital Wallet Adoption10 cited
  • 2023Drivers of Mobile Payment Acceptance: The Impact of Network Externalities in Nigeria8 cited
  • 2010Mobile Services and Applications: Towards a Balanced Adoption Model8 cited
  • 2023Drivers of Mobile Payments Acceptance: The Impact of Networks Externalities7 cited