SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The influence of time on student perceptions of service quality
16 references·10 citing·25 second hop
The influence of time on student perceptions of service quality (2003)The influence of time on student percepti…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Consumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Consumer behavior and marketing action (1981)Consumer behavior and marketi…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Framework for agricultural e-trading platform adoption using neural networks (2021)Framework for agricultural e-…How gratitude improves relationship marketing outcomes for young consumers (2020)How gratitude improves relati…A framework for measuring student and staff satisfaction with university campus facilities (2015)A framework for measuring stu…Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation (2013)Student motivation and the ‘f…Non-academic service quality: comparative analysis of students and faculty as users (2012)Non-academic service quality:…An empirical investigation of students’ motivational impact upon university service quality perception: a self-determination perspective (2012)An empirical investigation of…An empirical examination of the relationships between service quality, satisfaction and behavioral intentions in higher education setting (2012)An empirical examination of t…How Do Students Measure Service Quality in e-Learning? A Case Study regarding an Internet-Based University. (2010)How Do Students Measure Servi…Student Satisfaction and Service Quality: Any Differences in Demographic Factors? (2009)Student Satisfaction and Serv…A Home Away From Home? (2008)A Home Away From Home?A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Specification Tests in Econometrics (1978)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 1984

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Strategic Management and Marketing in the Service Sector
1,667 cited
  • 1981Consumer behavior and marketing action1,396 cited
  • Cited by

    • 2015A framework for measuring student and staff satisfaction with university campus facilities96 cited
    • 2008A Home Away From Home?65 cited
    • 2009Student Satisfaction and Service Quality: Any Differences in Demographic Factors?58 cited
    • 2012An empirical examination of the relationships between service quality, satisfaction and behavioral intentions in higher education setting49 cited
    • 2013Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation42 cited
    • 2012An empirical investigation of students’ motivational impact upon university service quality perception: a self-determination perspective32 cited
    • 2010How Do Students Measure Service Quality in e-Learning? A Case Study regarding an Internet-Based University.29 cited
    • 2012Non-academic service quality: comparative analysis of students and faculty as users27 cited
    • 2020How gratitude improves relationship marketing outcomes for young consumers26 cited
    • 2021Framework for agricultural e-trading platform adoption using neural networks12 cited