Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Organizational Culture and the Management of Quality

16 references·16 citing·37 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
2017The Interpretation of Cultures16,449 cited
1986Organizational Culture and Leadership9,602 cited
1982Out of the Crisis7,278 cited
1983Sociological Paradigms and Organizational Analysis.5,588 cited
1983Concepts of Culture and Organizational Analysis4,047 cited
1952Quality-Control Handbook.2,849 cited
1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
1961Total quality control1,547 cited
n.d.Journal of Conflict Resolution1,526 cited
1980Paradigms, Metaphors, and Puzzle Solving in Organization Theory1,409 cited
1987CULTURAL CHANGE: AN INTEGRATION OF THREE DIFFERENT VIEWS[1]655 cited
1989A Framework for Analyzing Customer Service Orientations in Manufacturing536 cited
1991Five imperatives for improving service quality521 cited
1988Organizational Culture: Origins and Weaknesses463 cited
2007The Department of Trade and Industry428 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Cited by

2016Organisational culture and quality management system implementation in Indonesian construction companies72 cited
2013Impact of Job Autonomy on Organizational Commitment and Job Satisfaction: The Moderating Role of Organizational Culture in Fast Food Sector of Pakistan70 cited
2007The relationship of organisational culture with productivity and quality68 cited
2004An Empirical Investigation of the Channels that Facilitate a Total Quality Culture66 cited
1996Action research as a professionalizing strategy: issues and dilemmas65 cited
2013Experiences of TQM elements on organisational performance and future opportunities for a developing country58 cited
2015Examining the implementation of ISO 9001 in Indonesian construction companies58 cited
2011How does organizational culture shape the relationship between entrepreneurial orientation and the organizational performance of banks49 cited
2010Quality Management and Cooperative Values: Investigation of Multilevel Influences on Workgroup Performance46 cited
2014Culture-based design and implementation of business excellence37 cited
1999How organizational culture influences outcome information utilization35 cited
2007Exploring TQM awareness in the Greek national business context: between conservatism and reformism cultural determinants of TQM34 cited
2012The Impact of Organisational Culture on the Implementation of TQM: Empirical Study in the Iranian Oil Company30 cited
1996The role of organizational climate in the implementation of total quality management.29 cited
2013Change and learning strategies in large scale change programs26 cited
1996Cashing In On Quality? Pay Incentives and the Quality Culture23 cited