Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

How organizational pride and emotional exhaustion explain turnover intentions in call centers

16 references·16 citing·45 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
2001The job demands-resources model of burnout.13,574 cited
2007The Job Demands‐Resources model: state of the art12,956 cited
2009\nThe use of partial least squares path modeling in international marketing11,331 cited
2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
1979The measurement of organizational commitment8,817 cited
1989Social Identity Theory and the Organization7,973 cited
1985An attributional theory of achievement motivation and emotion.7,833 cited
1975Development of the Job Diagnostic Survey.7,244 cited
2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
2009How to Write Up and Report PLS Analyses5,274 cited
1981Gender schema theory: A cognitive account of sex typing.3,874 cited
1996A meta-analytic examination of the correlates of the three dimensions of job burnout.3,258 cited
1997Models of the self: Self-construals and gender.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,599 cited

2004Using the job demands‐resources model to predict burnout and performance2,564 cited

Cited by

2016Work-life balance and its relationship with organizational pride and job satisfaction248 cited
2017A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators148 cited
2016Managing service employees: literature review, expert opinions, and research directions137 cited
2017Participative Leadership and Organizational Identification in SMEs in the MENA Region: Testing the Roles of CSR Perceptions and Pride in Membership123 cited
2019Workaholism and work engagement: how are they similar? How are they different? A systematic review and meta-analysis123 cited
2019Organizational Cynicism and Its Impact on Organizational Pride in Industrial Organizations110 cited
2019Linking core self-evaluation and emotional exhaustion with workplace loneliness: does high LMX make the consequence worse?107 cited
2018A Comprehensive Assessment of the Person–Environment Fit Dimensions and Their Relationships With Work-Related Outcomes104 cited
2022The small and medium enterprises' green human resource management and green transformational leadership: A sustainable moderated‐mediation practice67 cited
2024Employees' positive perceptions of corporate social responsibility create beneficial outcomes for firms and their employees: Organizational pride as a mediator65 cited
2022Employee Recognition, Task Performance, and OCB: Mediated and Moderated by Pride60 cited
2020Using AI to predict service agent stress from emotion patterns in service interactions57 cited
2017Reducing the harmful effect of role ambiguity on turnover intentions49 cited
2020Toward a theory of spirals: the dynamic relationship between organizational pride and customer-oriented behavior48 cited
2020Organizational pride as an antecedent of employee creativity in the petrochemical industry45 cited
2022It’s a Matter of Organizational Pride: How Perceptions of Organizational Virtuousness and Competence Affect Employee Behaviors42 cited