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Measuring retail customer experience
16 references·16 citing·35 second hopsampled
Measuring retail customer experience (2013)Measuring retail customer experienceWelcome to the experience economy (2019)Welcome to the experience eco…Reliability and Validity Assessment (2011)Reliability and Validity Asse…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…The C-OAR-SE procedure for scale development in marketing (2002)The C-OAR-SE procedure for sc…Experiential Marketing (1999)Experiential MarketingWelcome to the experience economy. (1998)Welcome to the experience eco…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Scale Development : Theory and Applications (1991)Scale Development : Theory an…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Human Emotions (1977)Human EmotionsAtmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …Linking servicescape and experiencescape: creating a collective focus for the service industry (2022)Linking servicescape and expe…Measuring customer experience quality: The EXQ scale revisited (2020)Measuring customer experience…Customer experience in tourism: A review of definitions, components, and measurements (2020)Customer experience in touris…A systematic review of responsiveness to develop future research agenda: a TCCM and bibliometric analysis (2020)A systematic review of respon…Uncovering the roles of retail brand experience and brand love in the apparel industry: Non-linear structural equation modelling approach (2019)Uncovering the roles of retai…Negative and positive customer shopping experience in an online context (2019)Negative and positive custome…The new age of customer impatience (2018)The new age of customer impat…Role of consumer traits and situational factors on impulse buying: does gender matter? (2018)Role of consumer traits and s…Revisiting the supermarket in-store customer shopping experience (2017)Revisiting the supermarket in…How to measure post-purchase customer experience in online retailing? A scale development study (2017)How to measure post-purchase …Customer experience – a review and research agenda (2017)Customer experience – a revie…Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars (2016)Dimensions and outcomes of ex…A critical review of research on customer experience management (2016)A critical review of research…Brand experience anatomy in retailing: An interpretive structural modeling approach (2015)Brand experience anatomy in r…Toward a conceptualization of the online shopping experience (2014)Toward a conceptualization of…Store experience and co‐creation: the case of temporary shop (2012)Store experience and co‐creat…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Coefficient Alpha and the Internal Structure of Tests (1951)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)A Review of Scale Development Practices in the Study of Organizations (1995)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)A model of destination image formation (1999)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2011Reliability and Validity Assessment5,040 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 1999Experiential Marketing2,989 cited
  • 1977Human Emotions2,868 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2002The C-OAR-SE procedure for scale development in marketing

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2,483 cited

Cited by

  • 2017Customer experience – a review and research agenda377 cited
  • 2020Customer experience in tourism: A review of definitions, components, and measurements362 cited
  • 2016A critical review of research on customer experience management219 cited
  • 2017Revisiting the supermarket in-store customer shopping experience217 cited
  • 2019Negative and positive customer shopping experience in an online context199 cited
  • 2014Toward a conceptualization of the online shopping experience196 cited
  • 2016Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars190 cited
  • 2012Store experience and co‐creation: the case of temporary shop155 cited
  • 2020Measuring customer experience quality: The EXQ scale revisited151 cited
  • 2018Role of consumer traits and situational factors on impulse buying: does gender matter?139 cited
  • 2015Brand experience anatomy in retailing: An interpretive structural modeling approach132 cited
  • 2022Linking servicescape and experiencescape: creating a collective focus for the service industry126 cited
  • 2018The new age of customer impatience118 cited
  • 2017How to measure post-purchase customer experience in online retailing? A scale development study115 cited
  • 2020A systematic review of responsiveness to develop future research agenda: a TCCM and bibliometric analysis100 cited
  • 2019Uncovering the roles of retail brand experience and brand love in the apparel industry: Non-linear structural equation modelling approach97 cited