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Designing Competitive Service Models
16 references·0 citing·39 second hop
Designing Competitive Service Models (2011)Designing Competitive Service ModelsThe Changing Software Business: Moving from Products to Services (2008)The Changing Software Busines…Strategic Management: Logic and Action (2008)Strategic Management: Logic a…How to sell services more profitably. (2008)How to sell services more pro…Customer Integration and Value Creation (2008)Customer Integration and Valu…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Aligning value propositions in supply chains (2006)Aligning value propositions i…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing (2001)Diagnosing Customer Value: In…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…Strategy, Value Innovation, and the Knowledge Economy (1999)Strategy, Value Innovation, a…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Customer intimacy and other value disciplines (1993)Customer intimacy and other v…Towards a Classification of Service Processes (1992)Towards a Classification of S…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)What Is Total Quality Control (1985)Marketing management: analysis. planning. implementation and control (2000)Managing the transition from products to services (2003)Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance (2013)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Servitization: revisiting the state-of-the-art and research priorities (2017)An introduction to cybernetics (1956)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Strategic management a stakeholder approach (2010)Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)Marketing's Role in the Implementation of Business Strategies: A Critical Review and Conceptual Framework (1987)Consumer perceived value: The development of a multiple item scale (2001)Service value revisited: Specifying a higher-order, formative measure (2008)Insights and New Directions from Demand-Side Approaches to Technology Innovation, Entrepreneurship, and Strategic Management Research (2011)The management of project management: A conceptual framework for project governance (2013)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Research Note: How Valuable are Organizational Capabilities? (1994)The Capabilities of Market-Driven Organizations (1994)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Service Businesses and Productivity* (2004)The validity of the SERVQUAL and SERVPERF scales (2007)Performance effects of IT capability, service process innovation, and the mediating role of customer service (2011)On value and value co-creation: A service systems and service logic perspective (2008)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 1993Customer intimacy and other value disciplines978 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 2001Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing638 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 2008Customer Integration and Value Creation439 cited
  • 1999Strategy, Value Innovation, and the Knowledge Economy438 cited
  • 2008How to sell services more profitably.276 cited
  • 2008The Changing Software Business: Moving from Products to Services215 cited
  • 2008Strategic Management: Logic and Action53 cited

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2006
Aligning value propositions in supply chains
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