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The consumer as “transient employee”
16 references·8 citing·40 second hop
The consumer as “transient employee” (2003)The consumer as “transient employee”Exchange and Power in Social Life (2017)Exchange and Power in Social …Social Cognitive Theory: An Agentic Perspective (2001)Social Cognitive Theory: An A…Within-person variation in security of attachment: A self-determination theory perspective on attachment, need fulfillment, and well-being. (2000)Within-person variation in se…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Customer contributions and roles in service delivery (1997)Customer contributions and ro…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Service encounters and service relationships: Implications for research (1990)Service encounters and servic…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Interpersonal Relations: A Theory of Interdependence (1982)Interpersonal Relations: A Th…Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Job Demands, Job Decision Lat…Beyond boredom and anxiety (1975)Beyond boredom and anxietyInteraction Ritual: Essays on Face-to-Face Behavior. (1968)Interaction Ritual: Essays on…Scenario analysis of smart, sustainable supply chain on the basis of a fuzzy cognitive map (2019)Scenario analysis of smart, s…Customer disposition to social exchange in Co-innovation (2018)Customer disposition to socia…Building sustainable business ecosystems through customer participation: A lesson from South Korean cases (2017)Building sustainable business…Modes of customer co-production for international service offerings (2015)Modes of customer co-producti…Effects of technology readiness on prosumer attitude and eWOM (2013)Effects of technology readine…The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors (2012)The role of contingent self-e…Examining the application of six sigma in the service exchange (2010)Examining the application of …Accounting for Temporality in Servicescape Effects on Consumers' Service Evaluations (2004)Accounting for Temporality in…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Development of the Job Diagnostic Survey. (1975)The job demands-resources model of burnout. (2001)The Job Demands‐Resources model: state of the art (2007)Job demands–resources theory: Taking stock and looking forward. (2016)The Constitution of Society. Outline of the Theory of Structuration (1984)A Theory of Goal Setting and Task Performance (1991)Self-Efficacy: The Exercise of Control (1999)Health Promotion by Social Cognitive Means (2004)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Mechanisms Linking Social Ties and Support to Physical and Mental Health (2011)Subjective Well-Being (1984)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)A Theory of Structure: Duality, Agency, and Transformation (1992)Manifesto for a Relational Sociology (1997)The mobile connection: the cell phone's impact on society (2004)Social Theory of International Politics (1999)Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)
this work references cited by second hop

References

  • 2017Exchange and Power in Social Life15,909 cited
  • 2001Social Cognitive Theory: An Agentic Perspective15,469 cited
  • 1979Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign12,591 cited
  • 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
  • 1975Beyond boredom and anxiety5,708 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1982Interpersonal Relations: A Theory of Interdependence2,782 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2000Within-person variation in security of attachment: A self-determination theory perspective on attachment, need fulfillment, and well-being.1,570 cited
  • 1997Customer contributions and roles in service delivery968 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1990Service encounters and service relationships: Implications for research930 cited
  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
  • Cited by

    • 2017Building sustainable business ecosystems through customer participation: A lesson from South Korean cases50 cited
    • 2012The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors41 cited
    • 2019Scenario analysis of smart, sustainable supply chain on the basis of a fuzzy cognitive map41 cited
    • 2004Accounting for Temporality in Servicescape Effects on Consumers' Service Evaluations28 cited
    • 2010Examining the application of six sigma in the service exchange26 cited
    • 2018Customer disposition to social exchange in Co-innovation23 cited
    • 2013Effects of technology readiness on prosumer attitude and eWOM19 cited
    • 2015Modes of customer co-production for international service offerings15 cited