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• 2001Flexibility and feedback: a new approach to ongoing training for reference student assistants19 cited
• 2023Better together: experiential learning in peer-led research services7 cited
• 2023Introducing peer-to-peer reference services in a community college library4 cited
• 1977An Experiment in Bibliographic Instruction at Wabash College4 cited
• 2023Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective3 cited
• 1982The Reference Desk Survey: A Management Tool in an Academic Research Library.3 cited
• 2016Management of Student Assistants in a Public Services Setting of an Academic Library2 cited
• 2015Facilitating Peer Learning in the Library: Crafting the Perfect Batch of Undergraduate Peer Research Mentors1 cited
• 1991The characteristics, use, and training of reference nonprofessionals in selected southeastern urban public libraries1 cited
• 2019Assessing the Training Program for New Graduate Assistants: One Institution's Experience1 cited