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Perceived Service Quality and Shopping Motivations
16 references·2 citing·44 second hop
Perceived Service Quality and Shopping Motivations (2007)Perceived Service Quality and Shopping Mo…Welcome to the experience economy (2019)Welcome to the experience eco…The relationships among family and social interaction, loneliness, mall shopping motivation, and mall spending of older consumers (2005)The relationships among famil…Hedonic shopping motivations (2003)Hedonic shopping motivationsA typology of online shoppers based on shopping motivations (2003)A typology of online shoppers…In Search of Underlying Dimensions: The Use (and Abuse) of Factor Analysis in Personality and Social Psychology Bulletin (2002)In Search of Underlying Dimen…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Commercial Friendships: Service Provider-Client Relationships in Context (1999)Commercial Friendships: Servi…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Environmental color, consumer feelings, and purchase likelihood (1992)Environmental color, consumer…Adolescents' favourite places and environmental self-regulation (1992)Adolescents' favourite places…A motivation-based shopper typology. (1985)A motivation-based shopper ty…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Why Do People Shop? (1972)Why Do People Shop?City Shoppers and Urban Identification: Observations on the Social Psychology of City Life (1954)City Shoppers and Urban Ident…As viagens da favela e a vida social dos suvenires (2016)As viagens da favela e a vida…In‐store shopping experience in China and France (2013)In‐store shopping experience …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Naturalistic inquiry (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Experience Management in Retailing: An Organizing Framework (2009)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Customer-Employee Rapport in Service Relationships (2000)Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities (2010)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Development of a scale to measure the perceived benefits and risks of online shopping (2006)Customer Experience Management in Retailing: Understanding the Buying Process (2009)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)An Information Processing Theory of Consumer Choice (1979)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Advances in Consumer Research (2025)Consumer Search: An Extended Framework (1986)Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2003Hedonic shopping motivations2,290 cited
  • 1999Commercial Friendships: Service Provider-Client Relationships in Context1,200 cited
  • 1972Why Do People Shop?1,065 cited
  • 2003A typology of online shoppers based on shopping motivations1,019 cited
  • 2002In Search of Underlying Dimensions: The Use (and Abuse) of Factor Analysis in Personality and Social Psychology Bulletin954 cited
  • 1992Environmental color, consumer feelings, and purchase likelihood769 cited
  • 1985A motivation-based shopper typology.695 cited
  • 1954City Shoppers and Urban Identification: Observations on the Social Psychology of City Life610 cited
  • 1992Adolescents' favourite places and environmental self-regulation

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198 cited
  • 2005The relationships among family and social interaction, loneliness, mall shopping motivation, and mall spending of older consumers158 cited
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    • 2013In‐store shopping experience in China and France16 cited
    • 2016As viagens da favela e a vida social dos suvenires11 cited