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Using Qualitative Data to Learn About Customer Needs: Understanding Employer Desires When Designing an MBA Program
8 references·1 citing·33 second hop
Using Qualitative Data to Learn About Customer Needs: Understanding Employer Desires When Designing an MBA Program (2008)Using Qualitative Data to Learn About Cus…Four practical revolutions in management: systems for creating unique organizational capability (2001)Four practical revolutions in…Chronicle of Higher Education (1996)Chronicle of Higher EducationThe fifth discipline fieldbook: Strategies and tools for building a learning organization (1995)The fifth discipline fieldboo…The Voice of the Customer (1993)The Voice of the CustomerPatterns of Communication Among Marketing, Engineering and Manufacturing—A Comparison Between Two New Product Teams (1992)Patterns of Communication Amo…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…Management for quality improvement : the seven new QC tools (1988)Management for quality improv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Operations management in the design and execution of MBA programs (2015)Operations management in the …Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The House of Quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Experimental and Quasi-Experimental Designs for Research (1963)Strategic Orientation of the Firm and New Product Performance (1997)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization (2004)Quality function deployment (2012)Managing Disruption Risks in Supply Chains (2005)Survey response rate levels and trends in organizational research (2008)The MBA Core Curricula of Top-Ranked U.S. Business Schools: A Study in Failure? (2008)Leadership for Social Justice and Equity: Weaving a Transformative Framework and Pedagogy (2004)Developing a capacity for organizational resilience through strategic human resource management (2010)From Practice Fields to Communities of Practice (2014)The Influence of Continuous Improvement Practices on Learning: An Empirical Study (2013)The role of executive problem solving in knowledge accumulation and manufacturing improvements (2015)On the integration of manufacturing strategy: deconstructing Hoshin Kanri (2018)Emerging Criteria for Quality in Qualitative and Interpretive Research (1995)Implementing Service Learning in Higher Education (1996)Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace (2012)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)Measuring TQEM returns from the application of quality frameworks (2005)Selection of maintenance actions using the analytic hierarchy process (AHP): decision-making in railway infrastructure (2008)The unique chinese innovation pathways: Lessons from chinese small and mediuem sized manufacturing firms (2016)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1996Chronicle of Higher Education3,019 cited
  • 1995The fifth discipline fieldbook: Strategies and tools for building a learning organization2,109 cited
  • 1993The Voice of the Customer1,969 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 1992Patterns of Communication Among Marketing, Engineering and Manufacturing—A Comparison Between Two New Product Teams560 cited
  • 1988Management for quality improvement : the seven new QC tools66 cited
  • 2001Four practical revolutions in management: systems for creating unique organizational capability48 cited

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  • 2015Operations management in the design and execution of MBA programs7 cited

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