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Examining student satisfaction with higher education services

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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1999Whence Consumer Loyalty?7,319 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1985Problems and Strategies in Services Marketing2,819 cited
1993Defining Quality1,496 cited
2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
1990Delivering Quality Service1,326 cited
2002Student Satisfaction: An alternative approach to assessing this important concept930 cited
2006Universities in a competitive global marketplace866 cited
2005Instruments for obtaining student feedback: a review of the literature780 cited
2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention

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763 cited

2005Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory697 cited

Cited by

2012Making sense of higher education: students as consumers and the value of the university experience352 cited
2021Predicting student satisfaction of emergency remote learning in higher education during COVID-19 using machine learning techniques208 cited
2021Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook191 cited
2015Dimensions driving business student satisfaction in higher education179 cited
2017Student satisfaction in higher education: a meta-analytic study175 cited
2015The importance of university facilities for student satisfaction at a Norwegian University165 cited
2020Understanding social responsibility’s influence on service quality and student satisfaction in higher education158 cited
2014Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education149 cited
2016Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities146 cited
2012Implementation of Student Satisfaction Index Model in Higher Education Institutions124 cited
2016SERVQUAL application and adaptation for educational service quality assessments in Russian higher education120 cited
2014Lean towards learning: connecting Lean Thinking and human resource management in UK higher education111 cited
2011Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness111 cited
2017Relationship between service quality, satisfaction, motivation and loyalty111 cited
2014Evaluating student satisfaction of quality at international branch campuses108 cited
2019A pragmatic model of student satisfaction: a viewpoint of private higher education94 cited