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Service quality in Hong Kong: wet markets vs supermarkets
16 references·2 citing·36 second hop
Service quality in Hong Kong: wet markets vs supermarkets (2009)Service quality in Hong Kong: wet markets…A Review and Evaluation of Exploratory Factor Analysis Practices in Organizational Research (2003)A Review and Evaluation of Ex…Service quality in a cellular telecommunications company: a South African experience (2002)Service quality in a cellular…Barriers to the advancement of modern food retail formats: theory and measurement (2002)Barriers to the advancement o…Service quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments (2000)Service quality in retailing:…Irritating Aspects of the Shopping Environment (2000)Irritating Aspects of the Sho…Quality indicators in higher education ‐ comparing Hong Kong and China’s students (1999)Quality indicators in higher …The role of personalization in service encounters (1996)The role of personalization i…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Tank to Table: Hong Kong’s Wet Markets and the Geographies of Lively Commodification Beyond Companionship (2024)Tank to Table: Hong Kong’s We…The secrets of the longevity of informal retail markets in Croatia (2018)The secrets of the longevity …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)SERVQUAL: review, critique, research agenda (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Advertising as Information (1974)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Leadership and Performance beyond Expectations (1987)Alternative Ways of Assessing Model Fit (1992)Evaluating the use of exploratory factor analysis in psychological research. (1999)The Sources of Four Commonly Reported Cutoff Criteria (2006)Bibliometric Methods in Management and Organization (2014)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,038 cited
  • 2003A Review and Evaluation of Exploratory Factor Analysis Practices in Organizational Research939 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 1996The role of personalization in service encounters457 cited
  • 2000Irritating Aspects of the Shopping Environment267 cited
  • 2002Barriers to the advancement of modern food retail formats: theory and measurement214 cited
  • 2000Service quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments206 cited

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  • 2002Service quality in a cellular telecommunications company: a South African experience180 cited
  • 1999Quality indicators in higher education ‐ comparing Hong Kong and China’s students133 cited
  • Cited by

    • 2018The secrets of the longevity of informal retail markets in Croatia11 cited
    • 2024Tank to Table: Hong Kong’s Wet Markets and the Geographies of Lively Commodification Beyond Companionship3 cited