References

• 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
• 1979The measurement of organizational commitment8,817 cited
• 1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.6,114 cited
• 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
• 1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.4,076 cited
• 1977Antecedents and Outcomes of Organizational Commitment2,203 cited
• 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
• 1985A Review and Reconceptualization of Organizational Commitment1,643 cited
• 1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
• 1993The service organization: Human resources management is crucial710 cited
• 1987Two (or more?) dimensions of organizational commitment: Reexamination of the affective and continuance commitment scales.669 cited
• 1980Employee and Customer Perceptions of Service in Banks640 cited
• 1990The consequences of organizational commitment: Methodological investigation402 cited
• 1992A passion for service: Using content analysis to explicate service climate themes.