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The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships
16 references·9 citing·36 second hop
The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships (2012)The Moderating Influence of Broad‐Scope T…The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)The iron cage revisited insti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The Iron Cage Revisited: Inst…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Institutionalized Organizatio…The Social System (1951)The Social SystemTrust and FinTech: A review and research agenda (2025)Trust and FinTech: A review a…Nonfamily employees’ perceptions of treatment in family businesses: Implications for organizational attraction, job pursuit intentions, work attitudes, and turnover intentions (2021)Nonfamily employees’ percepti…Socially responsible consumption in Russia: Testing the theory of planned behavior and the moderating role of trust (2020)Socially responsible consumpt…Financial Advice Seeking: A Review of the Barriers and Benefits (2020)Financial Advice Seeking: A R…The moderating effects of financial broad‐scope trust on consumer knowledge, cognitive effort, and financial healthiness (2016)The moderating effects of fin…Brand personification and symbolic consumption among ethnic minority teenage consumers: An empirical study (2015)Brand personification and sym…The role of trust in financial customer–seller relationships before and after the financial crisis (2014)The role of trust in financia…Meaning threats heighten consumer attachment: implications for global brand management (2014)Meaning threats heighten cons…Reassessing Relationships in Consumer Markets: Emotion, Cognition, and Consumer Relationship Intention (2013)Reassessing Relationships in …The Social Construction of Reality (1967)Organizational Control: Two Functions (1975)Educational Organizations as Loosely Coupled Systems (1976)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)A Garbage Can Model of Organizational Choice (1972)The Population Ecology of Organizations (1977)International Norm Dynamics and Political Change (1998)Construct validity in psychological tests. 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(1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1983The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields38,372 cited
  • 1977Institutionalized Organizations: Formal Structure as Myth and Ceremony28,271 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2004The iron cage revisited institutional isomorphism and collective rationality in organizational fields25,805 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1951The Social System8,691 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework

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6,599 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • Cited by

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    • 2021Nonfamily employees’ perceptions of treatment in family businesses: Implications for organizational attraction, job pursuit intentions, work attitudes, and turnover intentions30 cited
    • 2015Brand personification and symbolic consumption among ethnic minority teenage consumers: An empirical study27 cited
    • 2016The moderating effects of financial broad‐scope trust on consumer knowledge, cognitive effort, and financial healthiness24 cited
    • 2025Trust and FinTech: A review and research agenda23 cited
    • 2014Meaning threats heighten consumer attachment: implications for global brand management22 cited
    • 2020Financial Advice Seeking: A Review of the Barriers and Benefits22 cited
    • 2020Socially responsible consumption in Russia: Testing the theory of planned behavior and the moderating role of trust14 cited