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New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses
16 references·10 citing·41 second hop
New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses (2010)New Media for Crisis Communication: Oppor…If the Organizations Won't Give Us Information…: The Use of Multiple New Media for Crisis Technical Translation and Dialogue (2009)If the Organizations Won't Gi…The dialogic potential of weblogs in relationship building (2007)The dialogic potential of web…Communicating during crisis: Use of blogs as a relationship management tool (2007)Communicating during crisis: …From “Public Journalism” to the “Public's Journalism”? Rhetoric and reality in the discourse on weblogs (2005)From “Public Journalism” to t…Communicating with stakeholders During a Crisis: Evaluating Message Strategies (2005)Communicating with stakeholde…The relationship between Web site design and organizational responsiveness to stakeholders (2003)The relationship between Web …Crisis Leadership: Planning for the Unthinkable (2003)Crisis Leadership: Planning f…Effective Crisis Management through Established Stakeholder Relationships (2001)Effective Crisis Management t…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Building dialogic relationships through the world wide web (1998)Building dialogic relationshi…The crisis manager: Facing risk and responsibility (1997)The crisis manager: Facing ri…Choosing the Right Words (1995)Choosing the Right WordsTeaching Tips: Strategies, Research, and Theory for College and University Teachers (1994)Teaching Tips: Strategies, Re…From crisis prone to crisis prepared: a framework for crisis management (1993)From crisis prone to crisis p…Content Analysis: An Introduction to its Methodology. (1984)Content Analysis: An Introduc…Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)Reliability of Content Analys…Protecting organizational reputation during a para-crisis: The effectiveness of conversational human voice on social media and the roles of construal level, social presence, and organizational listening (2023)Protecting organizational rep…Using Rhetorical Situations to Examine and Improve Vaccination Communication (2021)Using Rhetorical Situations t…The Value of Brand Fans during a Crisis: Exploring the Roles of Response Strategy, Source, and Brand Identification (2021)The Value of Brand Fans durin…An application of media and network multiplexity theory to the structure and perceptions of information environments in hurricane evacuation (2021)An application of media and n…Training Translators for Crisis Communication: Translators Without Borders as an Example (2016)Training Translators for Cris…Antecedents of Internal Crisis Communication and Its Consequences on Employee Performance (2016)Antecedents of Internal Crisi…A network under stress: using embeddedness to understand uncertainty management and resilience in campus emergencies (2016)A network under stress: using…The presentation of celebrity personas in everyday twittering: managing online reputations throughout a communication crisis (2014)The presentation of celebrity…Communicating Briefly (2014)Communicating BrieflyOn-line Strategic Crisis Communication: In Search of a Descriptive Model Approach (2012)On-line Strategic Crisis Comm…Power-Dependence Relations (1962)Power In and Around Organizations. (1985)Conversational Voice, Communicated Commitment, and Public Relations Outcomes in Interactive Online Communication (2009)External Control of Organizations: Resource Dependence Perspective (2011)The Social Network Effect (2013)Like, comment, and share on Facebook: How each behavior differs from the other (2017)I and Thou (1923)Moral Consciousness and Communicative Action. (1992)Toward a dialogic theory of public relations (2002)Engaging stakeholders through social networking: How nonprofit organizations are using Facebook (2009)Dialogic Engagement: Clarifying Foundational Concepts (2014)MANAGING PUBLIC RELATIONS (2018)The social psychology of organizing (1969)Research in Organizational Behavior. (1986)Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse (2006)Strategic management a stakeholder approach (2010)Toward a Publics-Driven, Emotion-Based Conceptualization in Crisis Communication: Unearthing Dominant Emotions in Multi-Staged Testing of the Integrated Crisis Mapping (ICM) Model (2012)Microfoundations for stakeholder theory: Managing stakeholders with heterogeneous motives (2013)An attributional analysis of reactions to stigmas. (1988)Advances in Consumer Research (1992)A First Look at Communication Theory (1994)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Helping Crisis Managers Protect Reputational Assets (2002)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Anonymity and Self-Disclosure on Weblogs (2007)Squawking, tweeting, cooing, and hooting: analyzing the communication patterns of government agencies on Twitter (2011)A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page (2013)Sense of Belonging in College Freshmen at the Classroom and Campus Levels (2007)Transformational Teaching: Theoretical Underpinnings, Basic Principles, and Core Methods (2012)What’s in a Name: Exposing Gender Bias in Student Ratings of Teaching (2014)Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Developing a Tool to Measure and Compare Organizations’ Resilience (2013)Content Analysis in Consumer Research (1977)Rethinking validity and reliability in content analysis (1999)Inter-Coder Agreement for Computational Linguistics (2008)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)
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References

  • 1984Content Analysis: An Introduction to its Methodology.24,312 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1955Reliability of Content Analysis: The Case of Nominal Scale Coding1,849 cited
  • 1994Teaching Tips: Strategies, Research, and Theory for College and University Teachers1,588 cited
  • 1998Building dialogic relationships through the world wide web1,235 cited
  • 1995Choosing the Right Words802 cited
  • 1993From crisis prone to crisis prepared: a framework for crisis management727 cited
  • 2003The relationship between Web site design and organizational responsiveness to stakeholders464 cited
  • 2001Effective Crisis Management through Established Stakeholder Relationships309 cited
  • 2007The dialogic potential of weblogs in relationship building277 cited
  • 2007Communicating during crisis: Use of blogs as a relationship management tool271 cited
  • 2003Crisis Leadership: Planning for the Unthinkable268 cited
  • 1997The crisis manager: Facing risk and responsibility233 cited
  • 2005Communicating with stakeholders During a Crisis: Evaluating Message Strategies155 cited
  • 2009If the Organizations Won't Give Us Information…: The Use of Multiple New Media for Crisis Technical Translation and Dialogue

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148 cited
  • 2005From “Public Journalism” to the “Public's Journalism”? Rhetoric and reality in the discourse on weblogs136 cited
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    • 2016Training Translators for Crisis Communication: Translators Without Borders as an Example59 cited
    • 2014The presentation of celebrity personas in everyday twittering: managing online reputations throughout a communication crisis37 cited
    • 2021The Value of Brand Fans during a Crisis: Exploring the Roles of Response Strategy, Source, and Brand Identification37 cited
    • 2012On-line Strategic Crisis Communication: In Search of a Descriptive Model Approach34 cited
    • 2016Antecedents of Internal Crisis Communication and Its Consequences on Employee Performance25 cited
    • 2021Using Rhetorical Situations to Examine and Improve Vaccination Communication23 cited
    • 2023Protecting organizational reputation during a para-crisis: The effectiveness of conversational human voice on social media and the roles of construal level, social presence, and organizational listening18 cited
    • 2016A network under stress: using embeddedness to understand uncertainty management and resilience in campus emergencies14 cited
    • 2021An application of media and network multiplexity theory to the structure and perceptions of information environments in hurricane evacuation13 cited
    • 2014Communicating Briefly11 cited