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Mapping the Domain of Service Science
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Mapping the Domain of Service Science (2009)Mapping the Domain of Service ScienceSucceeding through service innovation : a service perspective for education, research, business and government (2008)Succeeding through service in…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …Defining information systems as work systems: implications for the IS field (2008)Defining information systems …Steps toward a science of service systems (2007)Steps toward a science of ser…The Work System Method: Connecting People, Processes, and IT for Business Results (2006)The Work System Method: Conne…Service is Front Stage: Positioning Services for Value Advantage (2006)Service is Front Stage: Posit…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …A research manifesto for services science (2006)A research manifesto for serv…The future of competition: co-creating unique value with customers (2004)The future of competition: co…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…18 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field (2003)18 Reasons Why IT-Reliant Wor…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…Competitive advantage: creating and sustaining superior performance (1998)Competitive advantage: creati…Moments of Truth (1987)Moments of TruthCompetitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives (2011)Research in Information Techn…Integrating Sociotechnical and Technical Views of e-Services (2010)Integrating Sociotechnical an…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Information Systems Success: The Quest for the Dependent Variable (1992)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Theory of Workarounds (2014)Artificial intelligence as digital agency (2020)Digital First: The Ontological Reversal and New Challenges for Information Systems Research (2020)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Welcome to the experience economy. (1998)The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Servitization: A contemporary thematic review of four major research streams (2019)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)The destination product and its impact on traveller perceptions (2000)Measuring student satisfaction at a UK university (2006)Co-creation experiences: The next practice in value creation (2004)Managing the co-creation of value (2007)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)Corporate reputation and sustained superior financial performance (2002)Business Model Design: An Activity System Perspective (2009)The Business Model: Recent Developments and Future Research (2011)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1998Competitive advantage: creating and sustaining superior performance5,791 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2006A research manifesto for services science1,053 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 1987Moments of Truth614 cited
  • 2008Defining information systems as work systems: implications for the IS field369 cited
  • 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
  • 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
  • 2008Succeeding through service innovation : a service perspective for education, research, business and government265 cited
  • 200318 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field230 cited
  • 2006Service is Front Stage: Positioning Services for Value Advantage

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  • 2010Integrating Sociotechnical and Technical Views of e-Services16 cited
  • 2011Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives16 cited