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Critical success factors for a total quality culture: A structural model
16 references·0 citing·46 second hop
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References

  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,791 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 2003Starting at the Beginning: An Introduction to Coefficient Alpha and Internal Consistency3,851 cited
  • 2000Quality, satisfaction and behavioral intentions2,784 cited
  • 2004A Beginner's Guide to Partial Least Squares Analysis1,714 cited
  • 2011Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors458 cited
  • 2006The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty328 cited
  • 2001Tourism: A Modern Synthesis269 cited
  • 2000The impact of demand fluctuation on the quality of service: a tourism industry example216 cited
  • 2010Influence of leadership competency and organizational culture on responsiveness and performance of firms215 cited
  • 2011Hospitality quality: new directions and new challenges184 cited
  • 20001 Collaboration and Partnerships in Tourism Planning174 cited
  • 2011The effects of employee empowerment on employee job satisfaction155 cited

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  • 2000Partial Least Squares for IS Researchers: An Overview and Presentation of Recent Advances Using the PLS Approach153 cited
  • 2000Business excellence through customer satisfaction147 cited
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