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Determinants of Relationship Quality and Loyalty in Personalized Services

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References

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1977Breaking Free from Product Marketing2,056 cited
1988Response Determinants in Satisfaction Judgments

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1,685 cited

1978Brand Loyalty: Measurement and Management1,629 cited

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2008Relationship Quality: a literature review and research agenda96 cited
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2008An empirical study of relationship quality in a service setting: a Chinese case86 cited
2007Mediating effects of relationship quality on customer relationships: an empirical study in Hong Kong82 cited
2012Exploring the Relationships among Service Quality, Satisfaction, Trust and Store Loyalty among Retail Customers82 cited
2018Towards green experiential loyalty73 cited
2015How can employees engage customers?65 cited
2019The mediating effect of satisfaction on trust-commitment and relational outcomes in manufacturer–supplier relationship64 cited
2016Structural equation test of relationship quality59 cited
2011Managing organizational culture change and knowledge to enhance customer experiences: analysis and framework58 cited