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Architecture for Service Engineering — The Design and Development of Industrial Service Work
16 references·5 citing·41 second hop
Architecture for Service Engineering — The Design and Development of Industrial Service Work (2006)Architecture for Service Engineering — Th…Handbuch Dienstleistungsmarketing (2019)Handbuch Dienstleistungsmarke…The Service Profit Chain (2010)The Service Profit ChainFirm resources and sustained competitive advantage (2004)Firm resources and sustained …Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen (2003)Service Engineering — Entwick…New Service Development and Innovation in the New Economy (2000)New Service Development and I…Total Quality Development (1998)Total Quality DevelopmentNew service development: a review of the literature and annotated bibliography (1998)New service development: a re…Management of Innovation in Services (1997)Management of Innovation in S…Key Concepts for New Service Development (1996)Key Concepts for New Service …Design and management of service processes : keeping customers for life (1996)Design and management of serv…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…New Product Development For Service Companies (1986)New Product Development For S…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Designing services that deliver (1984)Designing services that deliv…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Evaluating customer orientation in e-commerce: an organization focused technology assessment (2024)Evaluating customer orientati…A value-driven method for the design of performance-based services for manufacturing equipment (2021)A value-driven method for the…Engineering Value Co-Creation in Product-Service Systems (2017)Engineering Value Co-Creation…Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation (2017)Collaborative product-service…A system-based conceptual framework for product-service integration in product-service system engineering (2017)A system-based conceptual fra…Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)New Products: What Separates Winners from Losers? (1987)Marketing management: analysis. planning. implementation and control (2000)Innovative versus incremental new business services: Different keys for achieving success (2001)Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Relationship between innovation capability, innovation type, and firm performance (2017)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)The Structure of Scientific Revolutions (1963)Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies (2005)Innovation management measurement: A review (2006)A review of innovation research in tourism (2009)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Development of a Technical Innovation Audit (1996)Managing Experimentation in the Design of New Products (1998)An exploration towards a production theory and its application to construction (2000)
this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1984Designing services that deliver1,272 cited
  • 2010The Service Profit Chain1,034 cited
  • 1997Management of Innovation in Services816 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 1998Total Quality Development569 cited
  • 1989A Proposed Model for New Service Development476 cited
  • 1986New Product Development For Service Companies282 cited
  • 2003Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen269 cited
  • 2000New Service Development and Innovation in the New Economy252 cited
  • 2019Handbuch Dienstleistungsmarketing214 cited
  • 1996Design and management of service processes : keeping customers for life177 cited

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Cited by

  • 2017Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation27 cited
  • 2017A system-based conceptual framework for product-service integration in product-service system engineering20 cited
  • 2021A value-driven method for the design of performance-based services for manufacturing equipment16 cited
  • 2017Engineering Value Co-Creation in Product-Service Systems14 cited
  • 2024Evaluating customer orientation in e-commerce: an organization focused technology assessment10 cited