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Consumer Switching Behaviour: A Theoretical Review and Research agenda
16 references·0 citing·53 second hop
Consumer Switching Behaviour: A Theoretical Review and Research agenda (2012)Consumer Switching Behaviour: A Theoretic…"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)"Migrating" to New Service Pr…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…Commitment in the workplace: toward a general model (2001)Commitment in the workplace: …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Service Provider Switching Model (SPSM) (1999)The Service Provider Switchin…Switching Processes in Customer Relationships (1999)Switching Processes in Custom…Paradigms in migration research: exploring 'moorings' as a schema (1995)Paradigms in migration resear…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…The theory of planned behavior (1991)The theory of planned behaviorAgency research in managerial accounting: A second look (1990)Agency research in managerial…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …A Theoretical Model for the Study of Product Importance Perceptions (1983)A Theoretical Model for the S…Creating the corporate future (1982)Creating the corporate futurePopulation, Modernization, and Social Structure. (1973)Population, Modernization, an…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1991The theory of planned behavior90,729 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2001Commitment in the workplace: toward a general model3,556 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1971The Theory of Buyer Behavior2,797 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2004"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors973 cited
  • 1983A Theoretical Model for the Study of Product Importance Perceptions898 cited
  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France885 cited
  • 1982Creating the corporate future803 cited
  • 1990Agency research in managerial accounting: A second look679 cited
  • 1995Paradigms in migration research: exploring 'moorings' as a schema453 cited
  • 1999The Service Provider Switching Model (SPSM)419 cited
  • 1999Switching Processes in Customer Relationships

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314 cited
  • 1973Population, Modernization, and Social Structure.290 cited
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