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Designing and Managing Value Co-Creation in KIBS Engagements
16 references·0 citing·35 second hop
Designing and Managing Value Co-Creation in KIBS Engagements (2014)Designing and Managing Value Co-Creation …Case study research: design and methods (2011)Case study research: design a…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Constructing Grounded Theory. A Practical Guide Through Qualitative Analysis (2006)Constructing Grounded Theory.…Constructing grounded theory : a practical guide through qualitative analysis (2006)Constructing grounded theory …A research manifesto for services science (2006)A research manifesto for serv…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Client Co-Production in Knowledge-Intensive Business Services (2002)Client Co-Production in Knowl…Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems (2001)Business services as actors o…Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Designing services that deliver (1984)Designing services that deliv…Case Study Research: Design and Methods (1984)Case Study Research: Design a…What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Interpretative Phenomenological Analysis: Theory, Method and Research (2010)Using the framework method for the analysis of qualitative data in multi-disciplinary health research (2013)One size fits all? What counts as quality practice in (reflexive) thematic analysis? (2020)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Sample Size in Qualitative Interview Studies (2015)A practical guide to reflexivity in qualitative research: AMEE Guide No. 149 (2022)Thematic Analysis (2022)
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References

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867 cited
  • 2002Client Co-Production in Knowledge-Intensive Business Services741 cited
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