References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 2003Evolving to a New Dominant Logic for Marketing14,777 cited
• 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
• 2007Steps toward a science of service systems1,263 cited
• 2006A research manifesto for services science1,053 cited
• 2008From goods to service(s): Divergences and convergences of logics1,025 cited
• 2009The service system is the basic abstraction of service science786 cited
• 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
• 2008Toward a conceptual foundation for service science: Contributions from service-dominant logic575 cited
• 2006Service systems, service scientists, SSME, and innovation539 cited
• 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
• 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
• 2008Succeeding through service innovation : a service perspective for education, research, business and government265 cited
• 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
• 2009Introduction to Service Engineering