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Cited by

• 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
• 2021Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry164 cited
• 2019Innovation ambidexterity: balancing exploitation and exploration for startup and established restaurants and impacts upon performance84 cited
• 2015Factors Influencing the Success of Business Model in the Hospitality Service Industry58 cited
• 2019Enhancing the lodging experience through ethical leadership50 cited
• 2019Hotel brand personality and brand loyalty: an affective, conative and behavioral perspective50 cited
• 2013Perceptions of the Importance and Preparedness of Interpersonal Communication Skills of the Entry-Level Hospitality Leader: Implications for Hospitality Educators20 cited
• 2014Testing the dimensionality of the quality management construct19 cited
• 2019Image Congruity or Functional Congruity? The Moderating Effect From the Social Visibility of Hotel Consumption at Different Price Levels15 cited
• 2013The Importance of Resource and Interpersonal Skills in the Hospitality Industry14 cited
• 2007Employees' Perceptions of Performance Appraisal13 cited
• 2014Key Concepts in Hospitality Management7 cited
• 2014Hubungan Antara Persepsi Terhadap Keadilan Kompensasi dengan Komitmen Organisasi di Hospitality Industry