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The Value of Trust for Travel Agencies in Achieving Customers' Attitudinal Loyalty

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References

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2014Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions1,115 cited
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1998Generalizations about trust in marketing channel relationships using meta-analysis890 cited
1998Straining for Shared Meaning in Organization Science: Problems of Trust and Distrust

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758 cited

2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings720 cited

2002Two Sides to Attitudinal Commitment: The Effect of Calculative and Loyalty Commitment on Enforcement Mechanisms in Distribution Channels575 cited

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