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Service Design and Organisational Change. Bridging the gap between rigour and relevance
13 references·6 citing·35 second hop
Service Design and Organisational Change. Bridging the gap between rigour and relevance (2009)Service Design and Organisational Change.…Reflective Practitioner (2014)Reflective PractitionerBuilding a framework for service design research (2009)Building a framework for serv…Collaborative services. Social innovation and design for sustainability (2008)Collaborative services. Socia…Prototypes as (Design) Tools for Behavioral and Organizational Change (2007)Prototypes as (Design) Tools …Product Development as a Vehicle for Organizational Change (2007)Product Development as a Vehi…Appreciative Inquiry: A Positive Revolution in Change (2005)Appreciative Inquiry: A Posit…Ten principles of complexity & enabling infrastructures (2003)Ten principles of complexity …Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. (1998)Psychological Contracts in Or…Book Review Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. By Denise M. Rousseau. Sage, Thousand Oaks, California (1998)Book Review Psychological Con…Classic Readings in Organizational Behavior (1989)Classic Readings in Organizat…Designing services that deliver (1984)Designing services that deliv…Organization Development: Behavioral Science Interventions for Organization Improvement. (1975)Organization Development: Beh…Logic: The Theory of Inquiry. (1940)Logic: The Theory of Inquiry.Service co-design to envision the transformation of museums (2023)Service co-design to envision…Contexts of briefing for service design procurements in the Finnish public sector (2020)Contexts of briefing for serv…Towards a New Agenda for Service Design Research (2019)Towards a New Agenda for Serv…A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective (2018)A Human-Centred, Multidiscipl…Exploring the transformative impacts of service design: The role of designer–client relationships in the service development process (2017)Exploring the transformative …Service Design as an Approach to New Service Development: Reflections and Future Studies (2014)Service Design as an Approach…The Evolution of Cooperation (1981)Positive Feedbacks in the Economy (1990)Increasing Returns and Path Dependence in the Economy (1994)Social innovation, an answer to contemporary societal challenges? Locating the concept in theory and practice (2013)Business ecosystem and stakeholders’ role transformation: Evidence from Chinese emerging electric vehicle industry (2014)From peacebuilding to sustaining peace: Implications of complexity for resilience and sustainability (2016)Computers and Democracy: A Scandinavian Challenge (1987)Making Sense of the Organization (2000)Civility, Respect, Engagement in the Workforce (CREW) (2009)Spark Innovation through Empathic Design (2011)Representing Future Situations of Service : Prototyping in Service Design (2014)Creativity and Innovation in Health Care (2017)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Qualitative Analysis for Social Scientists (1987)Stories of Experience and Narrative Inquiry (1990)Psychological Safety and Learning Behavior in Work Teams (1999)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Social Exchange Theory: An Interdisciplinary Review (2005)Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory (2015)“Can you see the real me?” A self-based model of authentic leader and follower development (2005)Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms (2006)Making Things Happen: Social Innovation and Design (2013)Design for Services (2016)How Social Innovation ‘Came to Be’: Tracing the Evolution of a Contested Concept (2016)Perceptions of organizational change: A stress and coping perspective. (2006)Reconciling the supply of scientific information with user demands: an analysis of the problem and review of the literature (2006)Organization Development and Change (2015)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)A Dynamic Theory of Organizational Knowledge Creation (1994)Technological Pedagogical Content Knowledge: A Framework for Teacher Knowledge (2006)Psychological science in a postmodern context. (2001)Positive Organizational Scholarship (2006)A multidimensional approach to measuring well-being in students: Application of the PERMA framework (2014)
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References

  • 2014Reflective Practitioner8,325 cited
  • 1940Logic: The Theory of Inquiry.2,470 cited
  • 1998Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements.2,370 cited
  • 1984Designing services that deliver1,272 cited
  • 1998Book Review Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. By Denise M. Rousseau. Sage, Thousand Oaks, California1,216 cited
  • 2005Appreciative Inquiry: A Positive Revolution in Change953 cited
  • 1975Organization Development: Behavioral Science Interventions for Organization Improvement.939 cited
  • 2003Ten principles of complexity & enabling infrastructures223 cited
  • 2008Collaborative services. Social innovation and design for sustainability209 cited
  • 2007Prototypes as (Design) Tools for Behavioral and Organizational Change148 cited
  • 1989Classic Readings in Organizational Behavior119 cited
  • 2007Product Development as a Vehicle for Organizational Change74 cited
  • 2009Building a framework for service design research70 cited

Cited by

  • 2014Service Design as an Approach to New Service Development: Reflections and Future Studies45 cited
  • 2017Exploring the transformative impacts of service design: The role of designer–client relationships in the service development process

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38 cited
  • 2018A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective22 cited
  • 2019Towards a New Agenda for Service Design Research15 cited
  • 2020Contexts of briefing for service design procurements in the Finnish public sector12 cited
  • 2023Service co-design to envision the transformation of museums4 cited