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Customer Churn Prediction for Broadband Internet Services

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References

2005Applying data mining to telecom churn management514 cited
2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
2008Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques123 cited
2005Customer Churn Prediction Using Improved One-Class Support Vector Machine102 cited
2008Churn Prediction: Does Technology Matter?76 cited
2007Customer Churn Prediction Based on the Decision Tree in Personal Handyphone System Service72 cited

Cited by

2010Churn in Social Networks: A Discussion Boards Case Study31 cited
2024Customer Churn Prediction for Telecommunication Companies using Machine Learning and Ensemble Methods29 cited
2011A Rule-Based Method for Customer Churn Prediction in Telecommunication Services19 cited
2015Customer churn prediction in telecommunication16 cited
2010A new filter feature selection approach for customer churn prediction in telecommunications

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15 cited

2013CDR Analysis Based Telco Churn Prediction and Customer Behavior Insights: A Case Study14 cited

2019Customer attrition analysis in the securities industry: a large-scale field study in Korea14 cited

2021Predicting Customer Churn using ensemble learning: Case Study of a Fixed Broadband Company12 cited