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Kundenintegration im Dienstleistungsmanagement — Eine Einführung in die theoretischen und praktischen Problemstellungen
16 references·2 citing·44 second hop
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References

  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1967Organization and environment5,198 cited
  • 2007The Sources of Innovation5,098 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1994“Sticky Information” and the Locus of Problem Solving: Implications for Innovation3,720 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 2001The Loyalty Effect1,406 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1997Customer voluntary performance: Customers as partners in service delivery1,325 cited
  • 1984Designing services that deliver1,272 cited
  • 2002Customers As Innovators: A New Way to Create Value1,031 cited

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  • 1997Customer contributions and roles in service delivery968 cited
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    • 2012Service-Dominant Logic – Konzept und Implikationen für das Marketingmanagement14 cited
    • 2018Dienstleistung 4.0 – Der Tourismus als Lead-Industrie?9 cited