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Proactive contracting + Service design = Success!
16 references·0 citing·42 second hop
Proactive contracting + Service design = Success! (2011)Proactive contracting + Service design = …Non-Contractual Relations in Business: A Preliminary Study (2018)Non-Contractual Relations in …Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Contract design as a firm capability: An integration of learning and transaction cost perspectives (2007)Contract design as a firm cap…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Learning to Contract: Evidence from the Personal Computer Industry (2004)Learning to Contract: Evidenc…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Modular production networks: a new American model of industrial organization (2002)Modular production networks: …Service strategies within the manufacturing sector: benefits, costs and partnership (2001)Service strategies within the…Learning and protection of proprietary assets in strategic alliances: building relational capital (2000)Learning and protection of pr…The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…DOES FAMILIARITY BREED TRUST? THE IMPLICATIONS OF REPEATED TIES FOR CONTRACTUAL CHOICE IN ALLIANCES. (1995)DOES FAMILIARITY BREED TRUST?…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Economic Action and Social Structure: The Problem of Embeddedness (1985)Economic Action and Social St…The Nature of the Firm (1937)The Economic Institutions of Capitalism (1987)Not So Different After All: A Cross-Discipline View Of Trust (1998)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Redundant governance structures: an analysis of structural and relational embeddedness in the steel and semiconductor industries (2000)THE COMPETITIVE ADVANTAGE OF INTERCONNECTED FIRMS: AN EXTENSION OF THE RESOURCE-BASED VIEW. (2002)The Network Paradigm in Organizational Research: A Review and Typology (2003)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Zero defections: quality comes to services. (1990)The balanced scorecard: Translating strategy into action (1997)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)Firm Resources and Sustained Competitive Advantage (1991)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)Social Capital, Networks, and Knowledge Transfer (2005)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Grounded Theory in Management Research (2003)Case Study: A Strategic Research Methodology (2008)FEDS: a Framework for Evaluation in Design Science Research (2014)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)What is Legal Pluralism? (1986)The Network Structure Of Social Capital (2000)The Grammar of Society (2005)An Integrative Model Of Organizational Trust (1995)Bowling Alone: America's Declining Social Capital (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
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References

  • 1985Economic Action and Social Structure: The Problem of Embeddedness28,713 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
  • 1995DOES FAMILIARITY BREED TRUST? THE IMPLICATIONS OF REPEATED TIES FOR CONTRACTUAL CHOICE IN ALLIANCES.4,997 cited
  • 2000Learning and protection of proprietary assets in strategic alliances: building relational capital2,994 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2018Non-Contractual Relations in Business: A Preliminary Study2,026 cited
  • 2002Modular production networks: a new American model of industrial organization1,400 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2004Learning to Contract: Evidence from the Personal Computer Industry916 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited

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  • 2001Service strategies within the manufacturing sector: benefits, costs and partnership602 cited
  • 2007Contract design as a firm capability: An integration of learning and transaction cost perspectives591 cited
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