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Service encounters as bases for innovation
16 references·13 citing·38 second hop
Service encounters as bases for innovation (2015)Service encounters as bases for innovationA change of masters (2020)A change of mastersThe Economics of Industrial Innovation (2012)The Economics of Industrial I…Participant observation: a guide for fieldworkers (2011)Participant observation: a gu…Open innovation in SMEs: Trends, motives and management challenges (2008)Open innovation in SMEs: Tren…Co-creation and the new landscapes of design (2008)Co-creation and the new lands…The Sources of Innovation (2007)The Sources of InnovationManaging the co-creation of value (2007)Managing the co-creation of v…Open Innovation (2006)Open InnovationCreating Something from Nothing: Resource Construction through Entrepreneurial Bricolage (2005)Creating Something from Nothi…The future of competition: co-creating unique value with customers (2004)The future of competition: co…Case Study Research (2004)Case Study ResearchThe Theory of Economic Development (2003)The Theory of Economic Develo…Innovation in services (1997)Innovation in servicesServicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Advances in Consumer Research (1992)Advances in Consumer ResearchThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system (2022)Does service-sales ambidexter…Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability (2022)Ambidextrous Leadership and S…Drivers of Service Innovation in Service Organisations (2021)Drivers of Service Innovation…Conceptualising employee involvement in service innovation: an integrative review (2021)Conceptualising employee invo…Optimizing competitive performance of service firms in data-rich environment (2020)Optimizing competitive perfor…Experience Innovation of Tourism Encounters (2019)Experience Innovation of Tour…Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry (2018)Towards An Experience Innovat…PRAXIS : The determining element of innovation behavior in the hospitality industry (2018)PRAXIS : The determining elem…Innovation at the Service Encounter in Knowledge Intensive Business Services: Antecedents and Boundary Conditions (2018)Innovation at the Service Enc…Co-creation – child, sibling or adopted cousin of open innovation? (2018)Co-creation – child, sibling …Casting for service innovation: The roles of frontline employees (2018)Casting for service innovatio…Innovation in Public Service Systems (2016)Innovation in Public Service …Advanced information technology: transforming service innovation and design (2016)Advanced information technolo…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)Discovery and creation: alternative theories of entrepreneurial action (2007)A typology of social entrepreneurs: Motives, search processes and ethical challenges (2008)Inside the Hybrid Organization: Selective Coupling as a Response to Competing Institutional Logics (2012)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)The Handbook of Economic Sociology (1994)Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation (2004)Three frames for innovation policy: R&D, systems of innovation and transformative change (2018)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)What is co-creation? An interactional creation framework and its implications for value creation (2017)Choosing the Right Words (1995)Helping Crisis Managers Protect Reputational Assets (2002)Building Understanding of the Domain of Consumer Vulnerability (2005)
this work references cited by second hop

References

  • 2003The Theory of Economic Development22,513 cited
  • 2004Case Study Research15,455 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2008Co-creation and the new landscapes of design5,552 cited
  • 2007The Sources of Innovation5,098 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2012The Economics of Industrial Innovation4,744 cited
  • 2005Creating Something from Nothing: Resource Construction through Entrepreneurial Bricolage4,081 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1992Advances in Consumer Research2,863 cited
  • 2006Open Innovation2,692 cited
  • 2011Participant observation: a guide for fieldworkers2,411 cited
  • 2008Open innovation in SMEs: Trends, motives and management challenges2,185 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 2020A change of masters1,958 cited
  • 1997Innovation in services1,798 cited

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Cited by

  • 2022Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system37 cited
  • 2021Conceptualising employee involvement in service innovation: an integrative review34 cited
  • 2018PRAXIS : The determining element of innovation behavior in the hospitality industry33 cited
  • 2018Casting for service innovation: The roles of frontline employees31 cited
  • 2022Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability31 cited
  • 2018Co-creation – child, sibling or adopted cousin of open innovation?27 cited
  • 2020Optimizing competitive performance of service firms in data-rich environment26 cited
  • 2016Advanced information technology: transforming service innovation and design23 cited
  • 2018Innovation at the Service Encounter in Knowledge Intensive Business Services: Antecedents and Boundary Conditions23 cited
  • 2018Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry18 cited
  • 2019Experience Innovation of Tourism Encounters10 cited
  • 2016Innovation in Public Service Systems9 cited
  • 2021Drivers of Service Innovation in Service Organisations9 cited